Are you an organised, motivated and customer-focused administrator looking for a rewarding role within a busy healthcare environment, if so, we are seeking Administrator‘s to provide high-quality administrative support to our multidisciplinary ward team and help deliver excellent care to our service users.
Working at the heart of the ward, you will play a vital role in ensuring patient information is accurately recorded, administrative systems run smoothly, and staff receive the support they need to provide outstanding care.
About the Role As a Ward Administrator, you will provide a comprehensive administrative and reception service, supporting clinicians, patients, carers and visitors. You will be responsible for maintaining accurate patient records, managing data systems, processing correspondence, coordinating meetings and ensuring the efficient day-to-day running of ward administration
Key Responsibilities
Provide administrative support to a multidisciplinary ward team.
Maintain accurate patient records using electronic patient record systems (EPRS) Rio/S1
Support data quality processes and performance reporting.
Deliver a professional and responsive reception service.
Process telephone enquiries, emails and correspondence efficiently.
To support the administration of team meetings and ward rounds, which may include taking minutes, co-ordination of invitations, collating of agendas and relevant paperwork for attendees as required.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
