Administrator
Location: Northfleet, Kent
Job Type: Full-time, Permanent
About Us
Excel Lift Services Ltd is a fast-growing independent lift maintenance company providing lift maintenance, repairs, modernisations and breakdown services across London and the South East. As our business continues to grow, we're looking for a highly organised and proactive Administrator to join our friendly team.
This is a fantastic opportunity for someone who enjoys variety, thrives in a busy office environment and wants to be part of a company that values excellent customer service and teamwork.
The Role
As our Administrator, you'll play a key role in supporting our Managing Director, Office Coordinator and wider team to ensure the smooth day-to-day running of the business. No two days are the same, and you'll be involved in a wide range of administrative and customer service duties.
Key Responsibilities
- Answering inbound telephone calls and directing enquiries.
- Managing the Support inbox and ensuring emails are responded to promptly.
- Assisting the Managing Director with their email inbox, acting as a first point of review and escalating where necessary.
- Providing administrative support to the Managing Director, including completing day-to-day tasks and assisting with finance administration.
- Delivering excellent customer service to clients by phone and email.
- Closing completed service jobs and preparing quotations for any recommended remedial works.
- Scheduling engineers' jobs and assisting with diary management.
- Supporting the Office Coordinator with the day-to-day administration of the service department.
- Maintaining accurate customer records and updating internal systems.
- Liaising with customers, engineers and suppliers to ensure work is completed efficiently.
- General office administration and any other duties required to support the business.
About You
We're looking for someone who is:
- Friendly, professional and confident speaking with customers.
- Highly organised with excellent attention to detail.
- Able to manage multiple tasks and prioritise effectively.
- Proactive with a positive, can-do attitude.
- Comfortable working in a fast-paced environment.
- A team player who enjoys supporting colleagues.
Essential Skills & Experience
- Previous administration experience.
- Excellent communication skills, both written and verbal.
- Good knowledge of Microsoft Office (Word, Excel and Outlook).
- Strong organisational and time management skills.
- Excellent customer service skills.
- Ability to work independently and use initiative.
Desirable
- Experience within a service, engineering or facilities management environment.
- Experience using job management software.
- Basic finance or accounts administration experience.
What We Offer
- Competitive salary (dependent on experience).
- Hours: Full time, 35 hours per week
- Working pattern: Monday to Friday, 9:00am - 5:00pm with a 1 hour lunch break
- Full training and ongoing support.
- Company pension.
- 25 days annual leave including bank holidays.
- Opportunities for career progression within a growing business.
- A friendly, supportive and ambitious team environment.
If you're looking for a varied administration role where you can make a real impact and grow with an ambitious business, we'd love to hear from you.
Please apply with your CV and a short covering letter explaining why you'd be a great addition to the Excel Lift Services team.
Pay: Up to £25,000.00 per year
Benefits:
Work Location: In person
