Join a growing business where great customer service really matters.
At Grove, we've been helping people sleep better since 1964. Alongside our retail business, we manufacture our own luxury mattresses under the Loren Williams brand, supplying retailers across the UK and internationally.
We're looking for an experienced Customer Service & Sales Support Administrator to join our growing team. This is a varied and rewarding role combining customer service, sales order administration and office support, where you'll play a key role in ensuring our customers, retail partners and internal teams receive an outstanding experience.
You'll be the first point of contact for customers, retail partners and suppliers, ensuring every interaction is handled professionally from start to finish.
We're not looking for someone who simply answers phones and processes paperwork. We're looking for someone who is organised, dependable and naturally warm - someone who enjoys taking ownership, seeing tasks through to completion and getting the details right.
We're looking for an experienced Customer Service & Sales Support Administrator to join our growing team. This is a varied and rewarding role combining customer service, sales order administration and office support, where you'll play a key role in ensuring our customers, retail partners and internal teams receive an outstanding experience.
You'll be the first point of contact for customers, retail partners and suppliers, ensuring every interaction is handled professionally from start to finish.
We're not looking for someone who simply answers phones and processes paperwork. We're looking for someone who is organised, dependable and naturally warm - someone who enjoys taking ownership, seeing tasks through to completion and getting the details right.
About You
You'll already have experience in a customer service, office administration or sales support role and be looking for a position where you can make a real difference within a close-knit team.
You'll be someone who:
- Loves delivering exceptional customer service.
- Enjoys speaking with customers and building positive relationships over the phone.
- Is highly organised with excellent attention to detail.
- Can confidently manage multiple priorities without losing accuracy.
- Takes ownership of problems until they're fully resolved.
- Naturally follows tasks through to completion and doesn't let things fall between the cracks.
- Communicates proactively, keeping customers and colleagues informed with clear, accurate and timely updates.
- Is proactive rather than waiting to be asked.
- Builds positive relationships with customers, retail partners and colleagues.
- Is comfortable learning new systems and processes.
- Enjoys working as part of a supportive team while managing their own workload.
The Role
Your responsibilities will include:
Customer Service
- Acting as the first point of contact for customer enquiries via telephone and email.
- Delivering a friendly, professional experience that reflects our brand values.
- Taking ownership of customer enquiries through to resolution.
- Providing clear, accurate updates to customers throughout their journey.
- Maintaining accurate customer records and documentation.
- Supporting the onboarding of new retail partners and customers.
Sales Order Administration
- Processing retailer partner orders accurately.
- Managing the sales and customer service inboxes, ensuring enquiries and orders are responded to promptly.
- Liaising with suppliers and retail partners to ensure orders progress smoothly.
- Proactively monitoring outstanding orders and resolving issues before they become problems.
- Keeping internal systems accurate and up to date.
- Providing the leadership team with accurate updates on outstanding orders, customer enquiries and ongoing priorities.
Office Administration
- Supporting the day-to-day running of the office.
- Coordinating deliveries and assisting with route planning when required.
- Assisting with general administrative tasks across the business.
- Working closely with different departments to ensure excellent communication and organisation.
What We're Looking For
We're looking for someone who takes pride in doing things properly, keeps people informed without being asked, and enjoys seeing tasks through to completion.
Essential:
- Previous experience in a customer service, office administration or sales support role.
- Excellent written and verbal communication skills.
- Strong organisational and time management skills.
- High attention to detail and accuracy.
- Confident using Microsoft Office and learning new software.
- A positive, can-do attitude with a genuine desire to help customers.
- Ability to prioritise workload and work efficiently in a busy environment.
Why Join Grove?
At Grove, we're proud of our friendly, supportive culture where everyone plays an important role in the success of the business. We believe in doing things properly, supporting one another and delivering an experience our customers remember.
As a family-owned business established in 1964, we've built our reputation on quality, trust and exceptional customer service. As we continue to grow, you'll have the opportunity to develop your skills, take ownership of your role and make a genuine impact within a close-knit team.
Benefits
- 28 days' holiday including bank holidays
- Company pension
- Employee discount
- Free on-site parking
- Comprehensive training and ongoing support
- Genuine opportunities for development as the business continues to grow
- Friendly, supportive team where your contribution is valued
Apply Today
If you're someone who enjoys providing outstanding customer service, loves being organised, and wants to be part of a business with high standards and a great team culture, we'd love to hear from you.
Please apply with your CV through Indeed.
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Application question(s):
- Can you tell us about your recent experience and how it relates to this position?
Work Location: In person
