To provide clerical and administrative support to the Booking Team within Community & Neurodisability Paediatrics. The role requires competency in general admin, keyboard skills, good communication and an ability to work well within a team. An ability to understand the need for and to maintain confidentiality is essential.
- To always ensure a high standard of data quality, in particular ensuring that patient demographic details are accurate and up to date within our clinical system (EMIS).
- Transferring and booking in patient records using patient tracers.
- Open and prioritise correspondence (which is often highly sensitive and of a confidential nature) on behalf of the autism team/secretaries/consultants ensuring that urgent correspondence receives prompt attention.
- Distribution of relevant correspondence/questionnaires to other health professionals within the Trust, Educational Establishments and Outside Agencies.
- Manage incoming referrals for triage, adding to our clinical system for triage by the clinicians.
- Sending Accept/Reject letters to referrers and families from within our EMIS system.
- Taking telephone queries from parents/carers and health professionals.
- Booking of appointments and assessments for children and young people on the Community Neurodisability Pathway.
- Use of photocopier, fax and e-mail when necessary.
- Attend appropriate training, meetings and education sessions when required
- Work with managers to review working practices, ways of working and find solutions to problems
- Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.
- To always ensure a high standard of data quality, in particular ensuring that patient demographic details are accurate and up to date within our clinical system (EMIS).
- Transferring and booking in patient records using patient tracers.
- Open and prioritise correspondence (which is often highly sensitive and of a confidential nature) on behalf of the autism team/secretaries/consultants ensuring that urgent correspondence receives prompt attention.
- Distribution of relevant correspondence/questionnaires to other health professionals within the Trust, Educational Establishments and Outside Agencies.
- Manage incoming referrals for triage, adding to our clinical system for triage by the clinicians.
- Sending Accept/Reject letters to referrers and families from within our EMIS system.
- Taking telephone queries from parents/carers and health professionals.
- Booking of appointments and assessments for children and young people on the Community Neurodisability Pathway.
- Use of photocopier, fax and e-mail when necessary.
- Attend appropriate training, meetings and education sessions when required
- Work with managers to review working practices, ways of working and find solutions to problems
- Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
