At Teconnex, part of the Hexadex Group, we're looking for an organised and proactive Customer Service Administrator to join our busy Logistics team.
This is a fantastic opportunity for someone who thrives in a fast-paced manufacturing environment, enjoys building relationships with customers and internal teams, and takes pride in delivering outstanding service.
What you'll be doing
As the link between our customers and internal departments, you'll play a vital role in ensuring orders are processed accurately and customers are kept informed every step of the way.
Your responsibilities will include:
- Processing and managing customer orders accurately and efficiently.
- Building strong relationships with customers through clear, professional communication.
- Keeping customers updated on order progress, delays and delivery schedules.
- Working closely with Production Planning to manage order amendments and changing customer requirements.
- Supporting customer schedules and Electronic Data Interchange (EDI) processes.
- Updating both internal ERP systems and customer portals with accurate information.
- Raising supply issues internally with Sales, Logistics and Operations to ensure prompt resolution.
- Providing support across the Customer Service team when required.
What we're looking for
We're looking for someone who is organised, customer-focused and enjoys working collaboratively across multiple departments.
You'll ideally have:
- Previous experience in a Customer Service, Customer Account, Sales Support or Logistics Administration role.
- Excellent communication and relationship-building skills.
- Strong Microsoft Office skills, particularly Excel.
- The ability to prioritise workloads and meet deadlines in a fast-paced environment.
- Excellent attention to detail and accuracy.
- Confidence learning new customer systems and software.
Desirable experience
- Manufacturing or engineering environment.
- ERP systems (Epicor experience would be advantageous).
- Electronic Data Interchange (EDI).
- Production planning or supply chain coordination.
Why join Teconnex?
- Be part of a global engineering and manufacturing business.
- up to 30 days holiday per year + profit share
- Mon-Thursday 8am to 5pm - friday finish at 1.30pm
If you're an organised Customer Service professional who enjoys working in a fast-moving manufacturing environment and wants to make a real impact, we'd love to hear from you.
Please ensure that you have the right to work in the UK
No agencies please
Pay: £24,420.00-£35,547.99 per year
Benefits:
- Company pension
- Employee stock purchase plan
- Free parking
- On-site parking
- Profit sharing
Work Location: In person
