Job Role: Receptionist / Care Coordinator
Location: The Riverside Practice
Hours: 25 hours per week on a rota
Work Pattern: Flexible shifts between 7:30am – 6:30pm, Monday to Friday
About the Role:
We are looking for a friendly, organised, and professional Receptionist / Care Coordinator to join our GP practice. You will be the first point of contact for patients both in person and electronically, managing appointments, handling enquiries, and helping patients access the right service.
Key Duties:
· Care navigate patients to the correct service or clinician, including external referrals.
· Manage appointments, register new and temporary patients, and organise home visits.
· Process prescriptions, patient results, and specimens accurately.
· Open and close the practice, ensuring premises are secure.
· Carry out a range of administrative tasks, including emails, AccRux tasks, and supporting the wider team.
· Attend team meetings and mandatory training, contributing to continuous improvement.
Essential Skills & Attributes:
· Excellent communication skills, face-to-face and electronically.
· Strong organisational skills, able to prioritise your own workload and support the team.
· Ability to work methodically, accurately, and independently.
· Professional, approachable, and patient-focused.
· Flexible with shift patterns, including covering extra shifts sometimes at short notice.
· Understanding of safeguarding children and vulnerable adults.
· Maintain confidentiality at all times.
Desirable:
· Experience using SystmOne or similar clinical systems.
· Previous GP practice experience.
Application Process, when applying via indeed you will be sent a link to our website to complete our application form and return to the Practice. Please note, clicking apply on indeed will not be deemed an application
You will also be able to view the full job description and person specification on our website
Safeguarding Statement
The Riverside Practice is committed to safeguarding children, young people, and vulnerable adults, in line with NSPCC safer recruitment guidance. All appointments are subject to rigorous pre-employment checks, including references and DBS clearance, to ensure the safety and wellbeing of our patients and community.
We actively promote a culture of openness, where safeguarding concerns can be raised and addressed promptly, ensuring the safety and wellbeing of all patients and colleagues.
Pay: £12.71 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
