We have an exciting opportunity for a Duty Worker to join our Westminster Move On and Resettlement Service, which consists of several semi-independent houses and flats in the north of the borough. The staff team provides support to over 70 clients many of whom have complex support needs.
In this role you will work closely with the team to jointly manage the safe day to day running of the service, and you will provide basic support and advice to clients. You will take a lead role on health and safety and help to coordinate repairs and maintenance and other administrative duties while working alongside the team to provide a person-centred support to clients.
You will be joining a dedicated team that provides a safe, welcoming environment where residents can build confidence, maintain their tenancies and access the support they need to achieve positive change. Working closely with colleagues, residents and external partners, you will play a key role in ensuring the smooth day-to-day running of the service.
This is an ideal opportunity for someone who enjoys organisation, administration and problem-solving. While there will be some resident-facing responsibilities, the role has a strong focus on housing administration, coordinating repairs and helping to keep the service running efficiently.
In this role, you will:
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Be the first point of contact for residents, visitors and contractors.
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Manage a busy team diary, book appointments and coordinate meetings.
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Liaise with contractors, maintenance teams and external agencies to report and follow up repairs and maintenance issues.
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Support residents with practical housing-related matters and signpost them to appropriate services when required.
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Carry out health and safety checks and report concerns promptly.
About you
We're looking for someone who is highly organised, proactive and able to manage a varied workload.
You will have:
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Strong administrative and organisational skills.
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The ability to build positive working relationships with residents, colleagues, contractors and external agencies.
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A calm and professional approach when dealing with enquiries or challenging situations.
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An interest in supporting vulnerable people and helping them to maintain stable housing.
How to Apply
Please download the job description and person specification from the advert page.
When you're ready to apply you can click the ‘Apply Now’ Button to start your online application form.
Closing Date: 10.00 am, 20th July 2025
Interview and assessment date: 31st July 2026
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
Please note: This role is eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.
Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000
