Overview
Join our dynamic hospitality team as a Hotel Assistant Night Manager, where your leadership and guest service skills will shine during the overnight hours. In this pivotal role, you will oversee the smooth operation of the hotel during nighttime shifts, ensuring guest satisfaction, safety, and operational excellence. This position offers an exciting opportunity to develop your leadership skills within a vibrant hospitality setting.
Duties
- Supervise nightly hotel operations, including guest check-ins, check-outs, and resolving any issues that arise during the shift
- Lead and support the night team to deliver exceptional guest services with enthusiasm and professionalism
- Monitor security procedures, conduct patrols, and ensure safety protocols are strictly followed to protect guests and staff
- Handle guest inquiries, complaints, and special requests promptly to ensure a positive experience
- Coordinate with housekeeping, maintenance, and front desk teams to address any overnight needs or emergencies
- Manage administrative tasks such as shift reports, incident documentation, and log entries with accuracy and attention to detail
- Assist in human resources functions like scheduling, training new staff members, and providing mentorship to team members
Qualifications
- Proven supervising or leadership experience within the hospitality or hotel industry
- Strong guest service skills with a passion for creating memorable experiences
- Previous hotel experience is preferred to understand operational procedures thoroughly
- Excellent communication skills coupled with energetic and positive attitude
- Ability to handle stressful situations calmly while maintaining professionalism during overnight hours
This role is perfect for motivated individuals eager to lead in a hospitality environment. Join us in making every night memorable for our guests!
Pay: Up to £13.70 per hour
Expected hours: 24.0 per week
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
