Location: Balham, London (office-based, covering reception operations across our Balham, Putney and Earlsfield practices)
Job Type: Full-time
Company: The Dentist
About Us
The Dentist is a growing private dental group with practices across Balham, Putney and Earlsfield. As we expand, we're building a central office function to support and strengthen front of house operations across every site, and this role sits right at the heart of it.
About the Role
This is a exciting opportunity to join the "engine room" of a growing dental group. Based in our Balham office, you'll be the glue between our practices, making sure patients are followed up, labwork is on track, and every enquiry is given the best chance of becoming a booked consultation.
This isn't a typical front-desk role. You won't be sat behind reception all day, you'll be working across our sites remotely from a central office, owning processes that keep patient care moving and revenue flowing.
What You'll Be Doing
- Patient follow-up — proactively chasing outstanding treatment plans, unbooked patients and post-consultation enquiries so nothing falls through the cracks
- Labwork coordination — tracking lab cases across all sites, chasing turnaround times, and ensuring cases are ready and matched to appointments
- Lead management & conversion — handling new patient enquiries with a sales-focused mindset, converting leads into booked consultations and treatment starts
- Cross-site support — working closely with reception teams at Balham, Putney and Earlsfield to keep diaries full and operations running smoothly
- Using Dentally to manage patient records, diaries, treatment plans and recalls accurately across the group
What We're Looking For
- Strong dental reception experience is essential — ideally with a proven track record in selling private dental treatment (converting consultations, discussing treatment plans and finance options with patients)
- Solid understanding of how a dental practice runs from the front desk — patient journeys, treatment coordination, labwork processes, diary management
- Experience with Dentally is a strong advantage
- Prior experience in an exclusively office-based or "hub" reception role would be a plus, but isn't essential
- Great energy, a genuine appetite to learn, and comfort working in a fast-moving, growing business
- Excellent communication skills and confidence speaking to patients over the phone and by email
- Highly organised, with the ability to juggle multiple sites and priorities at once
Why Join Us
This role offers real progression. As The Dentist continues to grow, there's a clear path from this position into higher-level management roles across the group for the right person. If you're ambitious and want to grow your career within a business that's scaling, this is a great place to do it.
How to Apply
Please send your CV along with a short note on why you'd be great for this role to [email protected].
Pay: £13.00-£15.00 per hour
Work Location: In person
