Location: Norwich
Salary: Competitive
Hours: Full Time
Key Responsibilities
Branch Operations
- To work with Manager to achieve shopfloor standards including windows and exterior shopfront.
- Effectively merchandise the shopfloor- Considering both Visual and Allocation needs.
- To ensure tills are Cashed up properly and any discrepancies investigated and resolved.
- Ensuring branch H+S standards are adhered to.
- Ensuring stock checks are completed to a high level of accuracy.
- To cover branch supervisors/ managers duties in their absence as needed.
- Key Holding and Out of hours Alarm contact.
- Attend Selling/Display events as needed.
Staff management
- To train and develop the shopfloor team
- To highlight underperformance to BM/ABM and support employee with action plan
- To support the teams wellbeing needs and requirements
- Produce and communicate daily floor rota, including lunches, daily tasks via team briefing.
Customer service
- Role model of excellent customer service.
- Being an escalation point for customer complaint.
- To oversee appointments at peak, ensuring maximum number of appointment and walk in customers are served when needed.
- Overseeing of custom order placements on the shopfloor.
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Knowledge & Skills
- Knowledge of Microsoft Office, Netsuite
- 3 years management/supervisor experience
Name: Georgia Solomonides
Email: [email protected]
