Job Summary
We are a forward-thinking and patient-focused GP Practice committed to delivering high-quality care to our local community. As we continue to develop and modernise our services, we are seeking enthusiastic and motivated Patient Services Administrators to join our team.
This is an exciting opportunity to become part of a supportive and friendly practice where every member of the team plays a vital role in ensuring patients receive excellent service and access to care.
The Role
As a Patient Services Administrator, you will be the first point of contact for many of our patients, providing a professional, welcoming and efficient service both face-to-face and over the telephone.
Working as part of our Patient Services Team, you will support the smooth day-to-day running of the practice by managing patient enquiries, appointments, administrative processes and communication between patients and clinical teams.
This is a varied and rewarding role requiring excellent communication skills, attention to detail and a genuine commitment to patient care.
Key ResponsibilitiesPatient Contact & Customer Service
- Welcome patients and visitors to the practice in a professional and friendly manner.
- Handle incoming telephone calls promptly and effectively.
- Respond to patient enquiries, providing information and support where appropriate.
- Signpost patients to the most appropriate service or healthcare professional.
- Manage patient requests sensitively and confidentially.
Appointment Management
- Book, amend and cancel appointments using the clinical system.
- Support patients in accessing the most appropriate appointment or service.
- Manage appointment availability and waiting lists as required.
- Assist with recall and invitation processes.
Administrative Duties
- Process incoming and outgoing correspondence.
- Scan, file and accurately record patient information.
- Register new patients and maintain patient records.
- Support prescription administration processes.
- Assist with referrals and other patient-related administrative tasks.
- Maintain accurate records in accordance with practice procedures.
Team Working
- Work collaboratively with clinicians, supervisors and colleagues across the practice.
- Support the delivery of service improvements and new ways of working.
- Participate in team meetings and training sessions.
- Contribute positively to a culture of respect, professionalism and continuous improvement.
Compliance & Confidentiality
- Adhere to GDPR, confidentiality and information governance requirements.
- Follow practice policies and procedures at all times.
- Maintain awareness of safeguarding responsibilities and patient safety requirements.
What We’re Looking ForEssential
- Excellent communication and interpersonal skills.
- Strong customer service experience.
- Good IT skills, including Microsoft Office.
- Ability to work effectively in a busy environment.
- Excellent organisational skills and attention to detail.
- Ability to remain calm and professional under pressure.
- Commitment to confidentiality and patient care.
- Positive, flexible and team-focused approach.
Desirable
- Previous experience in a GP Practice, NHS or healthcare environment.
- Knowledge of appointment systems and patient administration processes.
- Experience using clinical systems such as EMIS Web.
- Understanding of NHS primary care services.
What We Offer
- Competitive salary.
- NHS Pension Scheme (where applicable).
- Ongoing training and development opportunities.
- Supportive leadership and management team.
- Opportunity to contribute to the development of innovative patient services.
- A friendly and welcoming working environment.
Why Join Us?
Our practice is evolving to meet the changing needs of our patients and community. We are committed to creating a positive workplace culture where staff are valued, supported and encouraged to develop.
If you are passionate about helping people, enjoy working as part of a team and want to make a genuine difference to patient care, we would love to hear from you.
To apply, please submit your CV and a covering letter outlining your suitability for the role.
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community.
Pay: £24,420.00-£35,496.24 per year
Benefits:
Ability to commute/relocate:
- Woodingdean, East Sussex: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Ability to work with and learn new IT systems
Experience:
- administration: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
