GENERAL MANAGER PIZZA PUNKS BELFAST
Base Salary: £45,000 per annum
Plus: Tronc + Company Bonus Scheme
Contract: Full-Time, Permanent
Location: Belfast
Reports to: Head of Operations
JOIN THE PIZZA PUNK REVOLUTION
Pizza Punks isn't your average restaurant brand, and we're not looking for an average General Manager. We're looking for an exceptional hospitality leader to take full ownership of our Belfast restaurant - someone commercially sharp, operationally brilliant and passionate about creating an environment where both guests and teams want to be.
As General Manager, you are ultimately accountable for the performance of your restaurant. You'll lead the people, drive the sales, protect the profit, obsess over standards and create the energy that makes Pizza Punks stand out from the rest.
THE ROLE
As General Manager, you will have full accountability for the day-to-day operation and commercial performance of Pizza Punks Belfast. Working with the Operations Team, you'll translate company strategy into outstanding restaurant execution, taking ownership of sales, profitability, people, guest experience, operational standards and compliance.
You'll build a strong management team beneath you, develop future leaders and create a culture of accountability where everyone understands the part they play in delivering results. You'll be visible, energetic and present - whether that's leading a packed Saturday night, coaching a manager, reviewing the P&L or getting out into the local community to drive the next wave of guests through the door.
COMMERCIAL & FINANCIAL PERFORMANCE
- Take full ownership of restaurant sales, profitability and controllable costs
- Understand and confidently manage your restaurant P&L
- Deliver against agreed budgets, forecasts and company KPIs
- Build accurate sales forecasts and translate them into effective labour and operational plans
- Drive top-line sales through exceptional execution, local activity and commercial awareness
- Control labour costs while protecting the guest experience
- Manage food and beverage GP through effective ordering, stock control, portion management and waste reduction
- Analyse weekly performance and take decisive action where results fall behind target
- Protect restaurant assets, cash and company property
- Identify opportunities to increase revenue and improve restaurant profitability
- Deliver performance against the company's bonus measures
PEOPLE & LEADERSHIP
- Recruit, lead, inspire and retain a high-performing restaurant team
- Build a management team that can support you and the business
- Create a positive, inclusive and high-energy working environment
- Set clear expectations and hold people accountable for delivering them
- Coach and develop your management team to become confident operational leaders
- Build succession plans and identify future talent within the restaurant
- Ensure every team member receives effective onboarding, training and ongoing development
- Manage performance consistently, fairly and professionally
- Conduct regular one-to-ones, performance reviews and development conversations
- Work alongside the People/Operations Team on employee relations matters when required
- Manage team engagement, retention, absence and turnover
- Ensure rotas are commercially effective, operationally appropriate and completed accurately
- Lead from the front and demonstrate the standards and behaviours expected from the entire team
GUEST EXPERIENCE
- Take overall responsibility for the guest experience within your restaurant
- Build a culture where genuine hospitality comes naturally
- Our mission is to ensure every guest leaves happy
- Ensure the restaurant consistently delivers the Pizza Punks service standards
- Be highly visible during peak trading periods
- Coach teams to engage confidently and authentically with guests
- Monitor guest feedback, reviews and satisfaction measures
- Respond quickly and professionally to guest concerns
- Identify recurring issues and implement solutions rather than accepting them as normal
- Drive repeat visits through outstanding food, service and atmosphere
OPERATIONAL EXCELLENCE
- Maintain exceptional standards across FOH, bar, kitchen and delivery operations
- Ensure opening, closing and shift management procedures are consistently followed
- Deliver strong peak-period deployment and effective shift leadership
- Maintain excellent standards of cleanliness, presentation and maintenance
- Ensure company SOPs and operating procedures are embedded across the restaurant
- Conduct regular restaurant audits and implement action plans where required
- Maintain effective stock management, ordering and inventory controls
- Work closely with the Head Chef to ensure consistent food quality, specification and kitchen performance
- Ensure equipment, repairs and maintenance issues are proactively managed
- Take ownership of operational challenges and resolve them quickly
FOOD QUALITY & PRODUCT
- Ensure every product leaves the kitchen to the correct company specification
- Maintain excellent food presentation, consistency and speed of service
- Drive strong food margin performance
- Minimise waste and protect stock
- Ensure effective kitchen preparation and deployment
- Support new menu launches and product development initiatives
- Ensure teams have outstanding menu and allergen knowledge
- Maintain high standards across dine-in, takeaway and delivery channels
SALES & LOCAL STORE MARKETING
- Develop and deliver a local restaurant sales plan
- Build relationships with local businesses, organisations and communities
- Identify opportunities for corporate bookings, events, parties and group occasions
- Support national marketing campaigns through excellent restaurant execution
- Drive awareness of Pizza Punks within the Glasgow market
- Understand local competitors and changing market conditions
- Use guest feedback and trading patterns to identify commercial opportunities
- Champion initiatives that increase frequency, average spend and guest retention
HEALTH, SAFETY & COMPLIANCE
- Full ownership of healthy and safety compliance
- Maintain food safety and hygiene standards
- Ensure health & safety, fire safety and COSHH requirements are met
- Ensure allergen controls and applicable UK food information requirements are followed
- Maintain licensing compliance
- Ensure risk assessments, accident and incident reporting are completed correctly
- Ensure right-to-work and employment documentation requirements are followed
- Maintain robust cash handling and financial controls
- Ensure company policies, procedures, training records and compliance checks are completed and embedded
WHAT WE'RE LOOKING FOR
- Significant management experience within a high-volume restaurant, bar or hospitality environment
- Previous General Manager experience or strong Deputy/Assistant General Manager experience ready for the next step
- Proven experience managing restaurant financial performance
- Strong knowledge of P&L, labour management, GP, stock and controllable costs.
- A track record of delivering sales growth
- Experience recruiting, developing and retaining high-performing teams
- Strong knowledge of restaurant compliance and food safety requirements
- Experience managing busy, high-energy trading periods
- Confidence making decisions and taking ownership of results
THE PIZZA PUNKS FACTOR
LIFE & SOUL – You bring infectious energy. Your team feels it. Your guests feel it. The restaurant feels different when you're there.
PEOPLE FIRST – You genuinely care about your team. You listen, support, challenge and develop people to become better than they thought they could be.
HIDDEN GEM – You've got something different. Personality. Individuality. A spark that can't be taught.
HOST WITH THE MOST – Hospitality is in your DNA. You notice the guest who needs another drink, the table waiting too long and the regular who's just walked through the door.
BORN SURVIVOR – Restaurants don't always go to plan. You stay calm, find solutions and lead when things get difficult.
COMMERCIAL ANIMAL – You understand that great hospitality and great commercial performance belong together. You know your numbers and know how to move them.
BLOOD, SWEAT & TEARS – You don't disappear when the restaurant gets busy. You roll your sleeves up, get involved and lead from the front.
WHAT SUCCESS LOOKS LIKE
Growing Sales | Strong Profitability | Controlled Labour | Excellent GP | Outstanding Guest Feedback | High Team Engagement | Strong Retention | Developing Talent | Exceptional Food & Service Standards | Outstanding Compliance
Numbers only tell part of the story. We want a restaurant filled with energy, a management team that takes ownership, a team that's proud to work here and guests who tell their friends about us.
THE GOOD STUFF
- £45,000 base salary.
- Tronc / Service Charge. (circa £12,000 pa)
- Company Bonus Scheme.
- Full-time permanent position.
- Paid birthday off every year as an additional day's holiday.
- Restaurant discount for you and your family.
- Free meal while on shift.
- Casual uniform.
- 100% of qualifying service charge and card tips distributed to the team in accordance with the company's tronc arrangements.
- Internal career development and progression opportunities.
- Opportunities to grow your career in Pizza Punks and the wider business as we develop.
READY TO JOIN THE REVOLUTION?
We're looking for someone who can lead a restaurant, inspire a team, deliver the numbers and create an unforgettable guest experience. Someone with personality. Someone with ambition. Someone who takes ownership.
HELL YEAH - WE WANT TO WORK WITH YOU.
Pay: From £45,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Pay rise
- Referral programme
- Store discount
Work Location: In person
