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Job Title: Client Planning Advisor
Salary: Up to £26,775.00 per annum
Location: Milton Keynes
As a Client Planning Advisor, you will provide invaluable operational support to our UK& Delivery Team by ensuring seamless planning and scheduling for both onsite and remote audits. Through proactive coordination and stakeholder engagement, you’ll help drive operational excellence and contribute directly to the achievement of our UK delivery goals.
Please note that this position is based on a hybrid working model which requires 3 days in the office and 2 days working from home.
Key Responsibilities & Accountabilities:
Effective scheduling of client audits across the UK&I by utilising all available planning tools and geographical knowledge.
Provide short- and long-term planning solutions to ensure monthly delivery and relevant KPI targets are met.
Take ownership of availability for specific external delivery teams and work with Operations Managers to utilise all diary availability.
Handle all associated calls in an effective and professional manner.
Negotiate with clients in relation to diary moves to minimise the number of changes necessary.
Identify resource solutions for all unbooked client visits while continuing to monitor unbooked activity to ensure audit days are delivered.
Manage individual workflows and ensure data is regularly and accurately updated.
Identify opportunities to grow the business through communicating relevant products and services to existing clients where possible.
To take ownership for problem resolution where expressions of dissatisfaction are highlighted.
Skills & Experience:
Previous experience within an administrative, customer service and/or coordination role.
An excellent telephony manner with the ability to effectively communicate at all levels.
The ability to build credible relationships with internal departments.
Previous experience of working towards KPIs and targets.
Previous experience of CRM systems e.g. SAP, Salesforce etc.
Excellent attention to detail.
A proactive approach to problem solving.
Resilient with the ability to manage conflicting priorities.
Our Benefits:
In addition to your base salary and incentive bonus, we also offer; 27-days annual leave excluding bank holidays, paid sick leave, health insurance, life insurance, pension plan with company contributions, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave and paid bereavement leave. Plus, ongoing learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organisation all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
