The ideal candidate will create an exceptional visitor experience by welcoming guests, managing venue entry, and Duty Managing events in the Howard Assembly Room. Responsibilities will include sales (using our CRM system Spektrix), customer communications, and working collaboratively with the Front of House and Technical teams to ensure the smooth and safe running of events. Shift patterns will be across evenings and weekends as a priority. This role plays an essential part in shaping a vibrant, welcoming arts venue in the heart of Leeds.
- Give a warm welcome and engage with visitors, ensuring they feel valued and appropriately supported throughout their visit to the Howard Assembly Room.
- Respond to customer queries promptly, providing clear and helpful information.
- Maintain up-to-date knowledge of the venue, events, and products to confidently inform visitors and recommend additional services where appropriate.
- Proactively supporting the team to promote and sell tickets, memberships, and upsell any additional items such as programmes or merchandise.
- Operate the Box Office Counter including show reports, sales summaries and any other appropriate reporting as requested by the Box Office management team.
- Work collaboratively with colleagues to ensure all tasks are completed effectively.
- Take initiative by identifying and completing tasks that support the smooth running of the venue.
- Attend Front of House briefings and provide up to date information about the event.
Functional competencies:
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Customer service skills
- Communication skills
- Knowledge of the venues and performances
- Teamwork and collaboration
- Operational awareness
- Adaptability and initiative
- Numeracy and accuracy skills
Salary: £14.60 per hour
Equity, diversity and inclusion.
We promote equity, diversity and inclusion in our workplace and make recruitment decisions by matching our needs with the skills and experience of the candidate. As we work to address underrepresentation in our workforce, we are particularly keen to hear from applicants from the global majority or those with other protected characteristics.
General responsibilities of everyone who works for us:
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Represent the company values and purpose to create extraordinary experiences everyday
- Work collaboratively and co-operatively with all team members and take an active part in team meetings and discussions
- Be an ambassador for Opera North and follow our policies and procedures
- Play your part in ensuring that everyone who comes through our door is welcomed and treated with respect
Closing Date: 5th June 2026 (may close sooner if a high volume of applications are received)
Working at Opera North you will be part of a company and group of people committed to fulfilling this purpose. Whatever role you take we will provide you with an induction plan that introduces you to your job and the team you’ll be working in, as well as giving you the opportunity to meet colleagues across the company. Our success in delivering against our purpose will be built on the commitment, skills, diversity and well-being of the people who work at Opera North, and we will invest in training to develop our people both professionally and personally, because we believe this strengthens not only our company, but also the wider creative sector.
