As one of our Contact Centre Agents, you'll be the first point of contact for people reaching out to our organisation, providing a professional and efficient service to every person that contacts us to report crime anonymously.
You'll have excellent communication and listening skills, with the ability to build rapport quickly and deal with sensitive or challenging conversations. Working closely with colleagues across the team, you'll accurately record information for submission to our partners.
You'll work a 4 on, 4 off rolling shift pattern, with the following repeat shift times: 07:00-19:00, 10:00-22:00, 14:00-00:00 and 21:00-07:00. These shift times are set and you must be able to commit to all of them.
Please read the full job pack here, before submitting your CV and covering letter.
Permanent | Based in our South London office | £25,956 | DBS required
