Job Ref: DAK1276
Branch: Dakota Manchester
Location: Dakota Manchester, Manchester
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Usually shifts will be 08:00-16:00 or 15:00-23:00, working any 5 days out of 7
Hours per week: The role carries a permanent contract with typical hours 45 hours per week
Posted date: 14/07/2026
Closing date: 14/08/2026
CONTRACT
PRIMARY ROLE RESPONSIBILITIES
- Carry out Duty Manager shifts, owning the day-to-day running of the hotel and keeping things moving smoothly for both guests and the team.
- Be the primary point of contact for team members and guests when appointed the role of Duty Manager. Coordinate the entire operation and strive to add value to the guest experience in any way possible.
- Be present across all areas, stepping in where needed to keep service on track. Be proactive in remaining fully trained to support across all operational departments to be able to alleviate operational challenges including those arisen from team shortages and managing last minute pick up.
- Maintain the ability to be a certified First Aider at Work.
- Complete daily health and safety walkarounds and keep back-of-house spaces in check ensuring they are clean, safe, and aligned with brand and legal standards.
- Be the lead fire warden for the hotel in the event of an emergency evacuation in accordance with the current procedure. During an evacuation allocate fire task cards to fellow fire wardens to assist with the evacuation of the hotel.
- Undertake one week night shifts, as the allocated Duty Manager, overseeing the smooth running of the entire hotel during night time hours and the implementation of night time procedures
- Be ultimately in control of the security and safety of guests and employees within thbuilding.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
- A minimum of three years experience working in a restaurant environment and one years experience at supervisor level or above [required].
- Demonstrable ability to host and run a restaurant service [required].
- A minimum of 2 years experience working in a hotel environment [required].
- Experience being a hotel Duty Manager [preferable].
- Experience working in 4* and 5* hotels [preferable].
- Although full training will be given, the following previous training is strongly favoured: Food Hygiene, Fire Safety, Personal License.
- Motivational leadership skills and a genuine desire to deliver training and coaching.
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
- Ability to work at pace through service times and be proactive for the duration of your shift.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
WHAT WE OFFER
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
FINANCIAL
- Special discounts on stays and dining at any Dakota
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
- Additional holiday day on the first anniversary of your employment
- Meals on duty and uniforming
WELLBEING
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
- Support from our inhouse Mental Health Champions
- Family-friendly flexible working options
- Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues
CAREER DEVELOPMENT
- Accredited, certified compliance training given on employment
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
APPLY
Please send us your up to date CV.
ABOUT DAKOTA MANCHESTER
Our location, 29 Ducie St, Manchester M1 2JL, is centrally located in the Piccadilly Basin, close to Piccadilly Station ideally located for public transport users. We are home to 137 luxuary bedrooms, including 27 suites - the most in the city, a destination cocktail bar with champagne room, and a brasserie style frill with private dining rooms as well as a spectacular terrace.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle. With our newest hotel opening at Manchester Airport with more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last three years running.
As winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
