Job Title: Warehouse Administration Coordinator / Customer Services Advisor
Location: Lichfield (On-site)
Salary: £27,062.30 per year + shift allowance (were applicable)
Job Type: Full-time, Permanent
We are looking for a confident, organised and customer‑focused Warehouse Administration Coordinator / Customer Services advisor to join our team in Lichfield. This is a key role working closely with customers, external depots, suppliers, FLT and HGV drivers, and internal colleagues — so excellent communication skills are essential.
Key Responsibilities
- Daily liaison with customers, drivers, suppliers and internal teams
- Coordinating warehouse activities using our internal WMS (training provided)
- Managing queries with a calm, professional and solution‑focused approach
- Maintaining accurate records and documentation
- Supporting operational efficiency across the site
What We’re Looking For
- Strong communication skills and a friendly, outgoing personality
- Confident telephone manner and excellent organisation skills
- Ability to think creatively and solve problems proactively
- Good attention to detail
- IT competency in Excel and Word
- Previous warehouse experience (preferred but not essential)
- Customer service experience (preferred but not essential)
- Finance and admin experience (preferred but not essential)
Working Hours
Weekly shift patterns include (Monday–Friday):
- 08:00 – 16:30
- 09:00 – 17:30
- 10:00 – 18:30 (shift allowance for shifts finishing after 18:00)
Benefits
· Company pension — helping you build long‑term financial stability.
· 25 days’ annual leave + bank holidays — providing a generous amount of time away from work to rest and recharge.
· Cycle to Work scheme — save on bikes and equipment through a tax‑efficient programme.
· Health & wellbeing programme — access to resources that support physical and mental wellbeing.
· Employee discount programme — offering savings across a wide range of retailers, leisure activities and everyday purchases.
· On-site parking — free, convenient parking at our Lichfield location.
· Shift allowance — additional payment for later shifts finishing after 18:00.
· Training & development — full training on our internal warehouse systems and ongoing support to help you grow.
Applicants must be able to reliably commute to Lichfield or plan to relocate before starting.
Job Type: Full-time
Pay: £27,062.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
Experience:
- Customer service: 1 year (preferred)
- Warehouse management system: 1 year (preferred)
Work Location: In person
