Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful digital experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.
The New Business Care Coordinator will work closely with the New Business Team and care management team to manage and coordinate all live in care customers from the initial meeting right through to their care starting. This is a critical role who will help our new customers and their families feel a little bit better at a really difficult time.
Salary : £27,000 per year
Main Responsibilities
- Monitor all information on CRM to ensure that you are aware of all new business meetings in the region each day.
- Update CRM and the resourcing report with the status of all meetings and their status/progress.
- Liaise with customers and their families to ensure that we communicate efficiently and effectively how and who will be caring for themselves or their families. Take accountability and own the relationship with the customer and their families and other stakeholders until the commencement of care and ensure the smooth transition.
- Collaborate with the finance team to ensure that we have set up the contract correctly and have received the funds for all respite customers.
- Start all new business ensuring our customers needs and requirements are met, and they are truly delighted.
- Organise and coordinate the travel and arrival of our carers as communicated to our customers and their families.
About You
To be successful in this role you’ll need to have previous experience of working in the care sector, preferably as a care coordinator. You’ll need to be excellent at planning and organising, alongside having a passion for person centred care. We’re looking for a candidate who has excellent communication skills, and someone who can build effective relationships, both internally and externally.
Benefits
- Career progression opportunities
- 25 days annual leave
- Blue Light Card offering discounts from business and services
- Access to our employee assistance programme
- Refer a friend scheme
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
