Join one of London's leading private health and wellbeing destinations
Lanserhof at The Arts Club is a world-class private medical and wellness facility, bringing together internationally renowned clinicians, cutting-edge diagnostics, and an exceptional patient experience. Located in the heart of Mayfair, we are dedicated to delivering personalised, preventative, and integrated healthcare services to our members.
We are seeking an experienced and highly organised Medical PA to provide comprehensive administrative and secretarial support to our consultants and healthcare teams. This is an excellent opportunity for a proactive individual who thrives in a fast-paced private healthcare environment and is passionate about delivering exceptional patient care and service.
About the Role
As a Medical PA, you will play a pivotal role in ensuring the smooth coordination of patient services and clinical operations. You will manage consultant diaries, coordinate appointments, maintain patient records, prepare correspondence and clinical documentation, and act as a key point of contact for patients, clinicians, and external stakeholders.
The successful candidate will combine outstanding organisational skills with discretion, professionalism, and a patient-centred approach.
Key Responsibilities
- Act as the main point of contact for patients, managing enquiries and appointments
- Provide comprehensive secretarial and administrative support to consultants and clinical teams
- Coordinate and manage complex consultant diaries and patient schedules
- Support patients throughout their treatment journey, answering queries and ensuring an exceptional experience
- Liaise effectively with clinicians, reception teams, and business support functions to ensure seamless service delivery
- Prepare and distribute patient correspondence, medical reports, forms, presentations, and other documentation
- Maintain accurate and up-to-date electronic patient records
- Ensure strict confidentiality and compliance with data protection requirements
- Collaborate with the Clinic Manager on patient data coordination for health screening and longevity programmes
- Provide support to the Head of Medical Services and wider Medical Services team as required
About You
We're looking for someone who is:
- An experienced Medical Secretary, Medical PA, or Healthcare Administrator within a private healthcare setting
- Confident working with senior clinicians and managing multiple priorities
- Knowledgeable in medical terminology
- Experienced using Electronic Medical Record (EMR) systems i.e. Semble
- Proficient in Microsoft Office applications
- An exceptional communicator with a professional, empathetic, and patient-focused approach
- Highly organised, detail-oriented, and able to work under pressure while maintaining accuracy
- Experienced in MSK, GP, Functional Medicine, or related specialist healthcare services (desirable)
Why Join Lanserhof?
- Work alongside some of the UK's leading healthcare professionals
- Be part of a prestigious luxury healthcare and wellbeing brand
- Modern, innovative clinical environment in the heart of Mayfair
- Opportunity to make a meaningful impact on the patient experience
- Collaborative and supportive team culture
If you are an experienced Medical PA looking to develop your career within a premium private healthcare environment, we would love to hear from you.
Apply today to become part of the Lanserhof team.
Pay: £26,000.00-£40,000.00 per year
Benefits:
- Company pension
- Private medical insurance
- Transport links
Work Location: In person
