About the role
Vertergi Group, the company behind Care Banking, develops software used by NHS organisations to manage complex health and care services. We are looking for an intelligent, energetic graduate or early-career candidate who wants to develop a broad career across product support, customer success, training, data analysis and technology.
This is not a conventional software developer position. You do not need to be able to code when you join us. We will train you in our products, healthcare processes, data analysis, testing and relevant technical skills. You must, however, be genuinely willing to learn coding and comfortable working with data.
What you will do
- Learn our software thoroughly and become confident explaining it to customers.
- Respond promptly and clearly to customer questions.
- Deliver online and face-to-face software training.
- Analyse, validate and help migrate customer data.
- Test new product features and identify problems or improvements.
- Help configure the platform for new and existing customers.
- Prepare guidance, training material, reports and presentations.
- Work with product and technical colleagues to investigate and resolve issues.
- Gradually learn SQL, reporting tools, software configuration and coding.
- Support customer implementations and go-live activity.
What we are looking for
- A degree is preferred, although the subject is less important than your ability and attitude.
- Strong spoken and written communication.
- Confidence dealing with customers and explaining unfamiliar subjects clearly.
- A logical and analytical approach to information and data.
- Accuracy, organisation and the ability to follow work through to completion.
- Initiative, drive and a willingness to take responsibility.
- A prompt and helpful approach to customer requests.
- Curiosity about technology and a genuine willingness to learn coding.
- Ability to work well with both technical and non-technical colleagues.
Experience in healthcare, software, customer support, training, data analysis or coding would be useful, but none is essential. Full training will be provided.
Working arrangements
The role is full-time and initially office-based at 49–51 Norfolk Street, Cambridge, CB1 2LD while training is completed. After six months, or earlier completion of the training programme, the role may move to a hybrid arrangement with a minimum of three days each week in the Cambridge office.
Salary: £25,500–£28,000 per year, depending on experience and capability.
Why join us?
You will learn several valuable disciplines rather than being limited to one narrow function. The successful candidate can develop towards product management, customer success, implementation, data analysis or software development as their strengths emerge. You will work directly with an experienced team on software that supports important NHS services.
Pay: £25,500.00-£28,000.00 per year
Work Location: In person
