The Account Executive is a vital link in the successful delivery of services to our clients. Working closely with Account Managers, you will act as a key point of contact, helping to understand current and future client needs while delivering an outstanding customer experience.
Due to a new client joining Cloud this year, we are excited to be recruiting for a part-time Account Executive to support this account.
We anticipate the role will require approximately 24 hours per week, typically worked across three 8-hour days. However, we recognise that flexibility is important and are open to conversations about alternative working patterns that meet both client/business and individual needs.
Build strong, long-lasting relationships with clients.
Proactively seek to understand client operations and strategic goals to inform decision-making.
Act as a key point of escalation and communication for both internal teams and client contacts on complex issues, complaints, queries, costs, and quotations.
Monitor operational performance and identify trends, risks, and opportunities for improvement.
Prevent recurring issues through continuous process improvement.
Support Account Managers with reporting, analysis, and client presentations.
Attend regular client meetings to understand future needs and expectations.
Ensure the timely delivery of agreed client solutions and initiatives.
Build and maintain positive working relationships across internal departments.
Work with Account Managers to research and develop long-term client solutions and initiatives.
Assess the suitability of potential solutions, considering client needs, operational delivery, commercial value, and cost-saving opportunities.
Assist Account Managers in developing and presenting client proposals.
Maintain an up-to-date knowledge of Cloud products, services, systems, and processes.
Promote client understanding and engagement with the Cloud model, systems, and ways of working.
Develop strong relationships with key suppliers relevant to the account.
Negotiate supplier costs where appropriate to deliver best value for the client.
