Role Overview:-
The Parts Sales Advisor operates from within a customer’s premises (workshop or depot), acting as the on-site representative for HGV Direct Ltd. The role focuses on maximising parts sales, improving stock availability and delivering a seamless service experience to our customer.
The parts advisor becomes the customer’s first point of contact for all parts-related needs, ensuring fast turnaround, accurate product selection and strong commercial performance.
Key Responsibilities:-
- On-site Parts Support – Provide immediate assistance to workshop technicians and managers, identifying required parts and advising on suitable alternatives.
- Stock Management – Monitor on-site stock levels, manage replenishment cycles, and ensure critical items are always available.
- Order Processing – Raise orders, track deliveries and co-ordinate with the local branch to maintain fast turnaround times.
- Customer Relationship Management – Build strong working relationships with the workshop teams.
- Technical Product Knowledge – Provide accurate guidance on commercial vehicle components, compatibility and manufacturer specifications.
- Problem Resolution – Resolve supply issues, identify alternative solutions and minimise workshop downtime.
Required Skills :-
- Commercial Vehicle Knowledge – Understanding of HGV components, workshop processes and fleet maintenance requirements.
- Customer Service Excellence – Ability to build trust and deliver a reliable, friendly on-site presence.
- Organisation & Prioritisation – Skilled at managing stock, orders and multiple workshop requests simultaneously.
- Technical Accuracy – Strong attention to detail when identifying parts and checking compatibility.
- Communication Skills – Clear, professional communication with both workshop teams and internal branches.
Experience & Qualifications:-
- Experience in commercial vehicle parts, automotive sales, HGV workshop support or fleet maintenance (desirable).
- Background in a customer-facing parts role (desirable).
- Full UK driving licence.
Performance Indicators:-
- On-site sales growth.
- Stock accuracy and availability.
- Customer satisfaction and repeat business.
- Efficiency of order processing.
- Quality of reporting and communication.
Typical Working Environment:-
- Embedded within a customer workshop or depot.
Close collaboration with HGV Direct’s branch teams for stock and logistics.
Hours of work:-
Monday to Friday 6.00am to 3.00pm, with alternate Saturdays 8am to 12pm.
Salary:-
£28,000 to £32,000 per annum, DOE.
Location:-
Coventry.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- On-site parking
Experience:
- auto-industry parts sales: 2 years (required)
Work Location: In person
