Background
SWGfL is a not-for-profit charity ensuring everyone can benefit from technology free from harm. Forming 1/3 of the UK Safer Internet Centre, our experts advise schools, public bodies and industry on appropriate actions to take regarding safeguarding and advancing positive online safety policies.
SWGfL has been at the forefront of online safety for 25 years, delivering vital solutions, engaging presentations and training to a wide variety of audiences nationally and internationally. Our work has brought online safety to the forefront of public attention, ensuring everyone can develop their understanding of what online safety truly means in an ever-changing world.
Job purpose
The successful applicant will work on our Professionals Online Safety Helpline (POSH). The role will involve responding to calls, emails and reports, offering advice and support that will help to resolve issues relating to online safety/safeguarding. The service primarily supports schools (and other children’s professionals), so the post holder will be able to offer advice on a wide range of issues from cyber-bullying, to monitoring and filtering and more complex safeguarding issues.
A large portion of time will be spent viewing content and reporting this to industry platforms for removal. This will usually be low-level harmful content, however, there will be times where the post holder may be exposed to graphic content while undertaking this work. Appropriate support and clinical supervision will be offered to staff to help deal with this.
Responses will be made via email and telephone using an internal database to log call notes and send replies to incoming emails. Training to use telephone system and database will be provided. Working with a range of stakeholders will be necessary including, police, teaching unions, online safety NGOs s and primarily social media/other platforms.
Job Type: Part-time
Pay: £25,500.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
