Night Receptionist – 36 Hours per Week
Heanor Park Care Home
An exciting opportunity has arisen for a Night Receptionist to join the team at Heanor Park Care Home, part of Ashmere Derbyshire Ltd.
Heanor Park is a modern 60 bed care home providing high-quality residential, dementia and has its own deaf household. Located in the heart of Heanor, the home offers a welcoming and supportive environment for both residents and staff.
About The Role
As our Night Receptionist, you will be the first point of contact during the night, ensuring the home remains secure, welcoming and well-organised. You will provide administrative support where required, respond to telephone enquiries, and assist the clinical and management teams with a range of administrative duties.
This is a 36 hour per week position, working night shifts on a rota basis, including weekends and bank holidays where required. Flexibility is essential.
Your main responsibilities will include:
-
Welcoming and assisting any visitors and healthcare professionals attending the home during the night.
-
Answering and directing telephone calls professionally and efficiently.
-
Ensuring the security of the building, including monitoring the fire panel and following emergency procedures where necessary.
-
Monitoring residents through the home's acoustic monitoring system, responding promptly to alerts and escalating concerns to the nursing and care teams in line with company procedures to help maintain resident safety and wellbeing throughout the night.
-
Providing general administrative support to the Home Management Team.
-
Completing documentation accurately, including minute taking and maintaining records where required.
-
Liaising with residents, relatives and external healthcare professionals in a professional and compassionate manner.
-
Responding to enquiries about the home and providing excellent customer service at all times.
-
Supporting the smooth running of the home throughout the night and assisting the wider team where appropriate.
We are looking for someone who has excellent communication and organisational skills, previous customer service or reception experience, and the ability to remain calm and professional in a busy care home environment. Experience within a healthcare setting would be advantageous but is not essential, as full training will be provided.
Ashmere Derbyshire Ltd offers the following benefits:
-
Free onsite parking.
-
Paid induction for all new starters.
-
Company-funded DBS check.
-
Ongoing training and development opportunities.
-
Attendance bonus scheme.
-
Supportive and friendly working environment.
-
Opportunities for career progression within a growing organisation.
If you are looking for a rewarding role where you can make a real difference to the lives of our residents while providing excellent customer service, we would love to hear from you.
To apply, please submit your application today.
For further information, please contact the HR Team on 01773 571535 or text 07854486091.
Required Criteria
-
Confident using Microsoft Office (Outlook, Word and Excel) and general computer systems
-
Willingness to work 12-hour night shifts, including weekends and bank holidays on a rota basis.
-
Understanding of the importance of safeguarding vulnerable adults
-
Excellent telephone manner and ability to deal with enquiries professionally.
-
Ability to maintain confidentiality and handle sensitive information appropriately.
Desired Criteria
-
Knowledge of fire safety procedures and emergency evacuation protocols.
-
Knowledge of electronic care systems or acoustic monitoring technology.
-
Previous experience working within a care home, healthcare or nursing environment.
Skills Needed
About The Company
At Ashmere, we’ve been supporting communities in Derbyshire for three generations with a proud heritage in elder care. Across our seven care homes, we deliver a full range of services including residential care, nursing, dementia support, complex continuing health care, and end-of-life care — even providing a dedicated household for Deaf and hard-of-hearing residents cared for by BSL-fluent staff. We tailor care plans around each individual, offering 24-hour support, nutritious meals, meaningful social and therapeutic activities, and a warm home-like atmosphere.
Our mission is simple: to offer care as if our residents were family — ensuring comfort, respect, and quality of life every day.
Company Culture
At Ashmere, our culture is rooted in kindness, family values and genuine teamwork. We believe that exceptional care starts with exceptional people, which is why we invest in staff who share our commitment to compassion, dignity and openness. We encourage collaboration, continuous learning and honest communication throughout all our homes. Whether someone works in care, catering, housekeeping or management, every role is respected and appreciated. Our aim is to create a workplace where colleagues feel supported, trusted and proud of the difference they make.
Company Benefits
When you join Ashmere, you receive full induction training, regular refresher training and ongoing professional development. We provide uniforms, pay for your DBS checks, and offer clear progression opportunities for those who want to develop their career in care. Our homes are friendly, supportive and well-equipped, helping you deliver the best possible care with confidence. We offer stable employment, a warm team environment and the chance to make a meaningful, positive impact every single day.
Vacation, Paid time off, Referral bonus, Long service recognition, Social Opportunities, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events
Salary
Up to £15.70 per hour
