Department: Operations
Reporting to: Director of Operations
Location: Exeter (Office-Based)
Salary: £36,000 - £40,000 (dependent on experience) + Bonus Opportunities
Help people feel at home wherever work takes them!
If you enjoy working at pace, taking ownership, and driving results, we'd love to hear from you.
As part of our team, you'll help us connect clients with exceptional serviced accommodation across the globe, making complex travel and relocation needs feel effortless.
However you've built your career, we'll give you the tools, training and support to thrive. What matters most is your ability to build relationships, solve problems and deliver service with heart.
With a trusted global network spanning 144+ countries and ambitious growth plans, there's never been a more exciting time to join Situ. From our state-of-the-art Exeter HQ, you'll be part of a team that's redefining serviced accommodation on a global scale.
Are you ready for your next step?
As our Client Delivery Manager, you'll inspire, lead and develop the Client Delivery team, driving high performance, commercial success and exceptional outcomes for our clients.
You'll create a motivated, high-performing environment where people thrive, delivering outstanding client service while maximising conversion, protecting margin and supporting sustainable business growth.
You will use performance data and your own commercial experience to understand where we can improve, turning insight into action and continually raising the standard of the team.
As an experienced people leader, you'll set clear expectations, inspire high performance and create a culture of accountability, using coaching, feedback and development to help individuals and the team succeed.
You will champion a commercial, phone-first and consultative approach to enquiries, coaching the team to actively influence client decisions, maximise booking conversion and identify opportunities to grow revenue and margin. You will remain close to key clients and opportunities, leading by example where your experience can make the greatest difference.
As the lead for our Mobility team, you'll take ownership of day-to-day client delivery and work closely with Client Success to support account growth and retention. You'll build strong relationships with key client stakeholders, using client feedback, booking trends and performance data to identify opportunities, improve service delivery and drive commercial results.
You'll be accountable for team performance across conversion, margin and key KPIs, providing coaching, feedback and development to help individuals succeed, recognising high performance and addressing areas for improvement.
Working collaboratively with teams across the business, you'll drive continuous improvement and ensure the Mobility team has the capability, motivation and focus needed to deliver exceptional client outcomes and support Situ's continued growth.
If this sounds like the right fit for you, we'd love to hear from you.
Apply today and enjoy the opportunity to combine people leadership, commercial ownership and client excellence in a role where your impact will be felt across the team, our clients and the wider business.
General Responsibilities and Duties
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Lead, coach and develop the Mobility team, creating a high-performance culture with clear accountability and continuous improvement.
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Drive commercial performance, increasing conversion, protecting margin and supporting sustainable revenue growth.
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Manage individual and team performance against KPIs, using data and insights to improve productivity, commercial outcomes and client experience.
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Embed a phone-first, consultative approach, coaching the team to influence booking decisions, maximise conversion and negotiate effectively with property partners.
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Build strong client and stakeholder relationships, ensuring exceptional service delivery whilst leading complex and commercially significant enquiries.
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Take overall accountability for team success, collaborating across the business to support client retention, account growth and Situ's continued growth.
Our Benefits
We're committed to investing in our people. Alongside exciting career opportunities, you'll enjoy a benefits package that supports your health, wellbeing, and personal growth.
Time to recharge
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27 Days of Holiday (including two rest days) + Bank Holidays
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Birthday Celebration Day
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Paid Length of Service Sabbaticals
Recognition & Experiences
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Quarterly Reward Experiences
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International Travel Opportunities
Health & Wellbeing
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Private Medical & Dental
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24/7 GP Access
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Employee Assistance Programme
Financial Benefits
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Electric Car, Cycle & Tech Salary Sacrifice Schemes
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Workplace Pension (with increasing employer contributions based on length of service)
Everyday Perks
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Access to Employee Discounts
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Complimentary Office Lunch
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A Host of Social Events & Networking Opportunities
Connected by People
People are at the heart of everything we do!
Our approach shapes every interaction, helping us build lasting relationships, achieve exceptional client retention, and create a workplace where our people can thrive.
Our success is built on strong, long-term relationships and a reputation for delivering outstanding service. As we continue to grow, we're looking for people who share our passion for delivering exceptional experiences and making a genuine difference.
If you're looking for a role where your contribution is valued, your development is supported, and you can be part of an ambitious and people-first business, we'd love to hear from you.
We know that great candidates don't always tick every box. If this role excites you and you feel you could make a positive impact, we'd love to hear from you, even if your experience doesn't match every requirement listed.
