JOB SUMMARY
The Technology Transition Lead is the primary driver of technology onboarding and stabilization for new CBRE accounts and client engagements. Operating at the intersection of project management, technology delivery, and client relationship management, this role ensures that each transition is executed on time, within scope, and to a high standard of quality — even in conditions of ambiguity or constrained resources.
This is a hands-on leadership role requiring sound judgment, creative problem-solving, and the ability to adapt plans in real time when conditions change. The Transition Lead partners closely with account teams, platform owners, data science teams, and clients to ensure seamless technology handoffs, clearly documented processes, and a strong foundation for long-term account success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Project Management & Delivery
Own the end-to-end project plan for each technology transition, from pre-kickoff scoping through stabilization and handoff to steady-state operations
Manage timelines, milestones, dependencies, and risks across concurrent transitions — proactively surfacing issues before they become blockers
Drive pre-Red Zone handoff calls and ensure readiness criteria are met prior to go-live; flag gaps and coordinate resolution across stakeholders
Track and report project status, open issues, and risk items to account leads and D&T leadership on a regular cadence
Apply structured project management methodologies while exercising discretion to adapt approaches based on account complexity and client context
Technology Ownership & Problem-Solving
Serve as the primary technical point of contact during transition, bridging the gap between client-facing account teams and internal technology platform owners
Identify and resolve technical blockers using creative, out-of-the-box solutions — drawing on available platforms, tools, and cross-functional expertise rather than defaulting to standard playbooks
Evaluate technology configurations, data migrations, and integration requirements; escalate appropriately when issues exceed defined scope or risk thresholds
Manage and organize end user technology hardware delivery and ensure delivery of technical training
Leverage AI tools and automation to improve transition speed, documentation quality, and repeatability
Stakeholder Management & Communication
Act as a trusted liaison between client stakeholders, account leads, D&T teams and other transition workstream leads throughout the transition lifecycle
Communicate clearly and confidently with both technical and non-technical audiences, translating complex system dependencies into actionable plans
Facilitate alignment across cross-functional teams — including data science, platform engineering, and business operations — to ensure shared ownership of outcomes
Represent D&T interests in client-facing conversations and support sales pursuits as a subject matter expert on transition methodology and technology capabilities
Documentation & Governance
Maintain transition documentation in real time, including scope agreements, decision logs, issue trackers, and handoff summaries
Ensure governance protocols are followed throughout each transition, including appropriate approvals, change controls, and service-level compliance
Contribute to the continuous improvement of the Transition Team's standard methodology — identifying gaps and proposing enhancements to templates, tooling, and process
Maintain role separation clarity throughout the transition, ensuring each party understands responsibilities and handoff criteria
QUALIFICATIONS
To perform this role successfully, an individual must be able to perform each essential duty with a high degree of autonomy and accountability. The requirements below represent the knowledge, skills, and experience required.
Education and Experience
Bachelor's degree (BA/BS) from a four-year college or university, preferably in Information Technology, Computer Science, Business, or a related field
Minimum of 5-8 years of relevant experience in technology delivery, implementation, or transition management
Demonstrated experience managing full project lifecycles from scoping through stabilization in complex, multi-stakeholder environments
Experience working in commercial real estate, facilities management, or enterprise services technology is preferred
Project Management Skills
Proficiency with project management tools and frameworks (e.g., Agile, waterfall, hybrid); PMP or equivalent certification preferred
Strong ability to build and maintain detailed project plans, track critical paths, and manage scope changes without losing momentum
Experience managing competing priorities across multiple simultaneous transitions or workstreams
Proven ability to identify risks early, develop mitigation strategies, and make sound decisions under pressure
Problem-Solving & Adaptability
Demonstrated capacity to think creatively and identify non-standard solutions when conventional approaches are unavailable or insufficient
Comfortable navigating ambiguity — able to make confident progress when not all information is available, and course-correct quickly when needed
Track record of diagnosing and resolving complex technology and process issues across unfamiliar environments with limited support
Resourceful and tenacious: finds paths forward rather than waiting for direction
Communication Skills
Excellent verbal and written communication skills, with the ability to adapt tone and content for executive, technical, and client-facing audiences
Ability to write clear, concise documentation, project status reports, and escalation summaries
Confident facilitator of stakeholder meetings, working sessions, and issue resolution calls
Technical Knowledge
Familiarity with enterprise technology platforms, integration patterns, data migration concepts and cyber security
Ability to draw solution architecture and process workflow diagrams
Experience working with low-code/no-code tools, workflow automation platforms, or AI-enabled productivity tools is a plus
Understanding of IT governance principles, compliance requirements, and audit readiness
SCOPE OF RESPONSIBILITY
The Technology Transition Lead operates with a high degree of autonomy and is accountable for the quality and timeliness of every technology transition they own. Decisions are made with in-depth understanding of procedures, company policies, and business practices. Errors in judgment may cause significant impact to account onboarding timelines, client relationships, and the broader D&T reputation.
This role is expected to set the standard for what excellent technology transition delivery looks like at CBRE — and to actively contribute to raising the bar for the entire Transition Team.
