Role Profile
To deliver and collect parts efficiently - maximising accuracy and minimising damage. Develop and maintain outstanding relationships with customers. Leverage these relationships to sell additional products and meet van sales targets.
Key Responsibilities
Deliveries
Check orders to be delivered with the invoice - deal with any anomalies and advise the Warehouse team
Ensure all parts on the invoice are loaded efficiently and effectively onto the delivery van
Complete the van sales delivery logs & whiteboard fully and accurately
Gain authorised signatures and printed names from customers for all parts delivered
Ensure that receipts or payments are received for all parts delivered
Work with other TPS colleagues to facilitate the efficient delivery of parts
Drive in a safe and courteous manner within the law, at all times ensuring that the Driver Behaviour guidelines are followed
Return cash credits to customers in line with current process found in the Operations Manual
Customer
Have a full understanding of the TPS Brand Values & USP to professionally represent the TPS
Brand
Provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and eficient van delivery service
Work with all departments to provide a consistent excellent customer service experience
As the face of TPS maintain a professional and smart appearance at all times (including your delivery vehicle)
Always act in a courteous and professional manner
Report any customer complaints to the Sales Manager
Check that all parts delivered match with the customer invoice
Plan the most direct routes to meet customer requirements - share these with the TPS team taking into account the delivery reference and customer priority
Deliver and collect parts in an efficient and timely manner
Sales
Achieve own sales targets through building excellent customer relationships
Keep up to date with current and future promotional campaigns and offers and share marketing messages/promotions with customers on delivery route
Feedback to the Sales Manager any potential sales information gathered on the delivery runs (e.g. opening of new a Bodyshop, garage etc.)
Seek additional sales opportunities and work with TPS sales colleagues to exploit them
Ensure all van sales are logged on the appropriate systems
Systems and Processes
Ensure compliance with business standards and processes, financial, legal and ethical guidelines
Handle all cash, cheque payments securely and in line with the cash handling policy
Report any accidents or incidents immediately to the direct line manager (Warehouse Supervisor/TPS Centre Manager)
Ensure that vans are maintained in a clean and roadworthy condition before each delivery run, that tyres and levels are checked regularly and that required services and repairs are arranged as per the TPS guidelines as outlined in the Operations Manual
Economise on fuel costs where possible by finding the cheapest fuel price options available.
Maintain driver's log accurately and legibly
Maintain the van mobile phone to enable the TPS centre to contact as required and adhere to the safe driving guidelines as outlined in the
Operations Manual
Adhere to the manual handling guidelines as outlined in the Operations Manual
Correctly adhere to Vehicle Payloads
Ensure personal protective equipment are correctly used and stored
Other
Assist with picking parts where required by the Warehouse Team
Assist with Perpetual Checking of Stock where required by the Warehouse Team
Ensure the Centre is kept tidy and free from rubbish
Utilise training courses via learning services to continually develop and maintain skills to efficiently and effectively perform in your role
Key Competencies
Genuinely TPS
Customer Experience
Managing Self
Operational Effectiveness
Experience and Knowledge
Holds a current and full clean driving licence
Excellent customer handling skills - able to build strong relationships
Strong desire to succeed and exceed allocated sales targets
Good communication skills
Ability to work in a small team, as well as on own initiative
Knowledge of local area
Experience of selling through building strong customer relationships
Ability to lift and carry heavy items
Honest disposition due to cash handling responsibilities
When applying for this role please consider that we require candidates to have a valid full UK driving license as a minimum requirement for the role.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on…
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
