Job Description
Position: Customer Service Advisor
Job Type: Permanent
Work hours: This is a Full-Time role, working Monday-Friday, 7:30am-4pm.
Location: Hams Hall, Coleshill - 100% office based
Salary: £27,040 per annum
NCF Living is a fast-growing, dynamic company looking for Customer Service Advisors to support the Head Office and Customer Service functions as the company continues to expand. This is an ideal opportunity for a person who can demonstrate a high level of accuracy and a desire to work hard.
THE ROLE
This is an exciting opportunity to join a new team within our Customer Service Department. In this role you will be responding to customers via phone and email: you will be handling enquiries, complaints, and general customer service issues.
Your roles and responsibilities will include:
- Assisting customers via telephone, inbound and outbound
- Complaint handling, ensuring customers receive exceptional service
- Data entry, using Microsoft Excel spreadsheets
- Maintaining and updating internal databases and portals
- Maintaining deadlines and working towards SLA's
Skills:
We are looking for individuals who enjoy being part of a team, have a can do attitude with a willingness to learn. You will ideally have call handling experience and enjoy working in a fast paced environment. To be successful in this role you will need:
- Excellent communication skills (phone & email)
- Have a good telephone manner and be confident on the phone
- Be organised
- Have strong accuracy with good attention to detail
The role offers an immediate start for the suitable candidate.
Please note that only successful applicants will be contacted and invited to interview.
Job Type: Permanent
Pay: £27,040.00 per year
Benefits:
- Company pension
- On-site parking
Experience:
- Customer service: 1 year (required)
Work Location: In person
