Join a Fast-Growing Business and Build a Rewarding Career
Westcolour is an innovative and rapidly growing company operating within the print, mailing, fulfilment and wrapping industry. We are looking for an ambitious, organised and customer-focused Customer Account & Project Manager to join our friendly and supportive team.
This is an exciting opportunity for someone who enjoys building relationships, managing client accounts and projects whilst delivering exceptional customer service. Previous industry experience is not essential, as full training and ongoing support will be provided. What matters most is a positive attitude, strong attention to detail and a genuine desire to learn and develop.
You'll become a key member of a close-knit team, gaining valuable experience across multiple areas of the business while helping deliver successful projects for a wide range of customers.
What We Offer
- Full training and ongoing support
- Excellent opportunities for personal and professional development
- A supportive and collaborative working environment
- The chance to play a key role in a growing and successful business
- Stable, long-term career prospects
- Varied and rewarding work with real responsibility
The Role
As a Customer Account & Project Manager, you will be responsible for managing customer projects from enquiry through to successful completion. Acting as the primary point of contact, you will ensure projects are delivered accurately, efficiently and to the highest standard.
Key Responsibilities
- Build and maintain strong relationships with customers, identifying opportunities to develop and grow accounts.
- Manage customer projects from quotation and planning through to completion and delivery.
- Work closely with internal departments to ensure customer requirements are met while balancing operational priorities.
- Create and maintain detailed work instructions, ensuring all information is accurate and aligned with customer specifications.
- Keep both electronic and physical job records updated, particularly where complex instructions apply.
- Liaise with suppliers regarding materials, deliveries and service requirements.
- Ensure customer invoicing is completed accurately and within required timescales.
- Provide clear communication and regular updates to customers throughout project lifecycles.
- Support continuous improvement initiatives and contribute positively to the wider team.
About You
We're looking for someone who thrives in a fast-paced environment, enjoys solving problems and takes pride in delivering outstanding service.
Essential Skills & Attributes
- Strong IT skills, including Microsoft Outlook, Word, Excel and Office 365.
- Excellent communication skills, both written and verbal.
- Strong customer service and relationship management abilities.
- Highly organised with excellent time management skills.
- A proactive approach with strong ownership and accountability.
- Calm and professional under pressure.
- Excellent attention to detail and accuracy.
- Strong numerical and literacy skills.
- Ability to follow processes and work instructions consistently.
- A positive attitude and willingness to learn.
- Able to work independently while also contributing as part of a team.
- Professional and confident approach when dealing with customers and colleagues.
Desirable
- Experience in account management, project management, customer service or administration roles.
- Knowledge of the print, mailing, packaging or fulfilment industries (although full training will be provided).
Ready to Start Your Next Career Move?
If you're looking for a varied and rewarding role within a growing business that invests in its people, we'd love to hear from you.
Apply today and take the next step in your career with Westcolour.
Job Types: Full-time, Permanent
Pay: £26,500.00-£29,000.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
