About Role
You will be the first point of contact for readers and visitors, providing a warm welcome and delivering high-quality customer service in the Bodleian Old Library, Radcliffe Camera and associated reading rooms. You will register readers, respond to enquiries in person, by telephone and online, assist users in locating resources, support the use of library systems and IT equipment, and carry out a range of front-line library transactions.
These are permanent, part-time posts. The anticipated working patterns are:
- Post 1: 0.2260 FTE – Fortnightly Sunday (10:45am to 7:15pm) and weekly Wednesday (5:00pm to 9:15pm)
- Post 2: 0.2260 FTE – Fortnightly Sunday (10:45am to 7:15pm) and weekly Thursday (5:00pm to 9:15pm)
- Post 3, 4 and 5: 0.2260 FTE – Fortnightly Saturday (9:45am to 6:15pm) and weekly Monday (5:00pm to 9:15pm)
- Post 6: 0.3425 FTE – Fortnightly Saturday (9:45am to 6:15pm) and weekly Wednesdays and Fridays (5:00pm to 9:15pm)
This role requires regular manual handling, including lifting, moving and carrying books and journals, transporting library materials and working with shelving and stock.
About You
You will be educated to GCSE level or equivalent and will have excellent communication and interpersonal skills, enabling you to interact confidently, courteously and effectively with readers, visitors and colleagues. You will understand the importance of providing outstanding customer service and will be committed to delivering a welcoming and inclusive experience for all library users.
You will have good general IT skills, including experience of using email, internet-based resources and standard office applications. You will be able to undertake routine tasks accurately and reliably, prioritise work effectively in a busy environment and maintain discretion when handling confidential or sensitive information.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits
Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at
[email protected].
How to Apply
You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.
We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. Enquiries relating to the role should be directed to the GLAM Recruitment team (
[email protected]).
Only applications received online by 12.00 midday (BST) on Monday 29 June 2026. Interviews are expected to take place on 20 and 21 July in-person.
