We are looking for an experienced and motivated Dining Room Manager to lead our front-of-house team and ensure exceptional service standards for our guests. This is a hands-on role ideal for someone who thrives in a fast-paced hospitality environment and is passionate about delivering outstanding dining experiences.
Key Responsibilities
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Oversee the daily operations of the dining room, coordinating both front and back-of-house teams
- Deliver excellent customer service and ensure high levels of guest satisfaction
- Respond promptly and professionally to guest feedback and resolve any issues effectively
- Plan and manage staff rotas for service periods, ensuring adequate coverage
- Maintain stock levels of equipment and ensure all service areas are well-prepared
- Continuously identify opportunities to improve efficiency and reduce waste
Team Leadership & Training
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Lead, motivate, and develop the dining room team
- Train new staff on service standards and operational procedures
- Ensure all team members complete required training, including Food Safety
- Support and mentor apprentices within the department
- Promote strong communication and teamwork between front and back-of-house
Service & Operations
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Welcome and serve guests, ensuring a high-quality dining experience
- Oversee order taking and coordination with kitchen teams
- Ensure tables are cleared and reset quickly with clean, high-quality tableware
- Prepare and manage table plans for guest arrivals
Health, Safety & Compliance
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Ensure full compliance with Health & Safety regulations and company policies
- Maintain high standards of cleanliness and hygiene throughout the dining area
- Follow COSHH guidelines and ensure safe handling of all chemicals
- Ensure all team members are aware of and adhere to safety procedures
- Ensure effective management of food allergens, including accurate communication of allergen information to guests and strict adherence to allergen procedures
- Work closely with the kitchen team to prevent cross-contamination and ensure all allergen requests are handled safely and confidently
About You
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Previous experience in a supervisory or management role within hospitality
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- Ability to work under pressure in a fast-paced environment
- Good organisational skills and attention to detail
- A proactive approach to problem-solving
- Flexible to work evenings, weekends, and holidays as required
Please visit our company website for more information
