Job Overview
We are seeking a dynamic and proactive Assistant Operations Manager to join our team and drive operational excellence across our busy General Practice. In this pivotal role, you will support the overall management in process improvements to ensure seamless operations. Your leadership will help optimise productivity, enhance safety standards, and foster a culture of continuous improvement. This position offers an exciting opportunity to contribute to a fast-paced environment where efficiency and teamwork are at the core of success.
Duties
- Staff management
- Support recruitment, induction and training.
- Help manage staff rotas, annual leave and sickness.
- Conduct or support appraisals and performance reviews.
- Deal with staff concerns and day-to-day issues.
- Promote good communication and teamwork.
- Practice operations
- Help ensure the practice runs efficiently each day.
- Identify problems and help implement improvements.
- Support the Practice Manager with policies and procedures.
- Patient experience
- Deal with patient complaints and concerns.
- Monitor feedback and identify areas for improvement.
- Ensure staff provide professional and respectful patient care.
- Help improve accessibility and communication for patients.
- Quality, compliance and governance
- Support audits and quality improvement projects.
- Help maintain compliance with NHS requirements, CQC standards and practice policies.
- Assist with risk assessments, incident reporting and health & safety.
- Ensure appropriate records and documentation are maintained.
- Finance and resources
- Assist with budgets, purchasing and monitoring expenditure.
- Help manage practice supplies and equipment.
- Work with suppliers and external organisations where required.
- IT and administration
- Support effective use of clinical/practice management systems.
- Help resolve day-to-day administrative or IT issues.
- Maintain confidentiality and comply with data protection requirements.
An Assistant Operations Manager should demonstrate leadership, organisation, communication, problem-solving and people-management skills. They should be able to prioritise competing demands, remain calm under pressure and work closely with GPs, nurses, reception/admin teams and external organisations.
Pay: £15.00-£16.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
