At Tosca, we're transforming the global supply chain through innovative, sustainable reusable packaging solutions. As we continue to grow across Europe, we're looking for an experienced Engineering Supervisor (EMEA) to lead field engineering operations across the UK, Ireland, and Central Europe, ensuring the highest levels of equipment reliability, safety, and service excellence.
Your mission
As Engineering Supervisor, you will provide day-to-day leadership to our Field Service Engineering team, driving equipment uptime, operational consistency, and engineering performance across multiple sites. You will play a critical role in ensuring fast response to breakdowns, maintaining engineering standards, and supporting the continued scalability of our EMEA operations.
What you will be doing
Lead Field Engineering Operations
- Lead and coordinate Field Service Engineers across multiple countries and sites
- Prioritize resources and workloads based on operational needs and equipment risk
- Foster accountability, ownership, and high performance across the team
Drive Equipment Reliability & Maintenance Excellence
- Oversee reactive and preventive maintenance activities
- Ensure rapid response and resolution of critical equipment failures
- Monitor and improve equipment uptime, MTTR, and service efficiency
- Support business continuity through reliable engineering execution
Manage Escalations & Incident Resolution
- Lead structured downtime escalation processes
- Provide clear visibility and follow-up on major equipment breakdowns
- Drive root cause analysis and corrective actions for recurring issues
Ensure Engineering Standards & Compliance
- Maintain compliance with Health & Safety regulations, company SOPs, and engineering best practices
- Standardize engineering execution across EMEA sites
- Promote a strong safety-first culture
Develop Team Performance
- Track performance through KPIs including response time, fix rate, uptime, and service quality
- Coach and mentor engineers to support technical and professional development
- Identify training needs and build team capability
Drive Continuous Improvement
- Identify opportunities to reduce repeat failures and improve maintenance processes
- Partner with Project & Automation Engineering teams on equipment upgrades, standardization initiatives, and design improvements
- Support data-driven decision making to enhance operational performance
Collaborate with Key Stakeholders
- Act as the main engineering interface between Operations, Engineering Leadership, suppliers, and contractors
- Communicate equipment status, risks, priorities, and ongoing issues effectively across the business
What makes you a strong fit
- Engineering qualification in Mechanical, Electrical, Mechatronics, or a related field
- 3-5+ years of engineering experience within industrial, manufacturing, automation, logistics, or complex operational environments
- Previous experience leading field-based, regional, or multi-site engineering teams
- Strong technical expertise in industrial equipment maintenance, automation systems, conveyors, wash systems, and fault-finding
- Proven experience in preventive and reactive maintenance management
- Strong understanding of root cause analysis and continuous improvement methodologies
- Excellent planning, prioritization, and organizational skills
- Ability to remain calm and make decisions in fast-paced operational environments
- Strong communication skills with experience interacting with senior stakeholders
- Fluent English required; additional European languages are an advantage
- Willingness to travel across EMEA as required
Why Tosca
- Join a purpose-driven company helping build a more sustainable supply chain
- Be part of an international engineering organization supporting critical operations across Europe
- Opportunity to lead and develop a multi-country engineering team
- Work in a business that values innovation, ownership, collaboration, and continuous improvement
- Influence operational excellence and engineering strategy during a period of growth
Compensation & Benefits
- Competitive salary depending on experience
- Annual Bonus: 10%
- Company Van
- Pension Plan
- Medical Coverage
About us
At Tosca, we believe the future of supply chains is reusable. Through our innovative pooling solutions, we help some of the world's leading retailers, growers, and manufacturers reduce waste, eliminate single-use packaging, and create more sustainable operations.
With operations across North America and Europe, Tosca combines sustainability, technology, and operational excellence to deliver better outcomes for our customers and the planet.
Interested?
We'd love to hear from professionals who are passionate about engineering leadership, operational excellence, and building high-performing teams across diverse geographies.
Apply today and help us shape the future of sustainable supply chains.
Privacy Notice: By submitting your application, you acknowledge that your personal data will be processed in accordance with Tosca's Candidate Privacy Notice.
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Application question(s):
- What are your salary expectations?
Experience:
- Electrical engineering: 4 years (preferred)
- Mechanical engineering: 4 years (preferred)
Work Location: Hybrid remote in Dudley
