Customer Services Manager
Location: Market Rasen, Lincolnshire
Job Type: Full-time
Industry: Agricultural Hardware, Automotive Parts & Industrial Power Solutions (National Distribution - UK & ROI)
About Us
With over 30 years of industry expertise, Equip Global Supplies Ltd is a rapidly expanding force based in Market Rasen, operating as a key national distributor supplying goods all over the UK and ROI. Alongside our well-established agricultural hardware and automotive parts store, we have positioned ourselves as a leading name in industrial and commercial battery solutions. We also house a fully equipped fabrication shop and provide rapid hydraulic pipe repair and replacement services, combining decades of technical know-how to provide exceptional service.
The Role
We are seeking a hands-on leader to take ownership of our customer service operations. Ideal candidates will have prior experience working within agricultural dealerships, automotive parts, or similar industrial/hardware settings.
Beyond managing customer relations, this role requires strong operational capabilities. You will act as a true leader for our customer service team while taking on key responsibilities in stock handling, organization, and supporting our diverse trade departments. You’ll be the friendly, approachable face of our business for our loyal local customers, while staying equally comfortable managing administrative tasks and utilizing our industry-leading auto-part system to handle all inventory and point-of-sale (POS) operations.
Key Responsibilities
- Team Leadership: Lead, mentor, and direct the customer service team with a strong operational focus.
- Stock & Inventory Management: Oversee day-to-day stock handling, organization, and inventory control using our advanced, industry-leading auto-part system for POS and stock management.
- Customer Relations: Build and maintain strong, friendly relationships with our customer base, trade clients, and commercial accounts.
- Administration & IT: Handle daily communications and routine administrative tasks with strong computer literacy particularly proficiency in Microsoft Excel, email management, and modern inventory software.
What We Are Looking For
- Proven experience within an agricultural dealer, industrial hardware, or automotive parts environment (local background is a bonus, but not a strict requirement).
- Demonstrated leadership or management experience within customer service or operations.
- A strong work ethic with a hands-on approach to stock handling and logistics.
- Exceptional interpersonal skills with a welcoming, customer-first attitude.
- Solid IT skills, including confident use of Excel, email systems, and modern POS/inventory platforms.
What We Offer
- A competitive salary and package (open for negotiation).
- A stable, growing working environment backed by 30+ years of industry success.
- The chance to make a real impact locally and across our expanding national distribution and commercial network.
- Staff discount
Ready to lead a dynamic team in the heart of Lincolnshire? Apply today with your CV today.
Pay: From £29,000.00 per year
Benefits:
- Additional leave
- Company events
- Employee discount
- On-site parking
- Store discount
Work Location: In person
