Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.
We have an exciting opportunity for a proactive and motivated individual to join our Sales department as a Sales Support Executive in our Ipswich Head Office on a hybrid basis.
As a Sales Support Executive, you will play a key role in a wide range of activities including administration, trade support, fleet liaison, onboard arrangements, sales team support, and reservations overflow. No two days will be the same, and you’ll be at the heart of ensuring our sales operations run smoothly. Within this role, you will provide high-quality support and exceptional customer service across all areas of the team. This role is perfect for someone who enjoys building strong working relationships, thrives in a fast-paced environment, and takes pride in delivering outstanding service.
What We’re Looking For
The ideal candidate will bring:
- Experience in an administrative role
- Proven customer service skills
- Strong communication skills with the confidence to engage with colleagues, partners, and customers at all levels
- Excellent organisation, attention to detail, and the ability to prioritise your own workload
- A positive, can-do attitude and enthusiasm for learning
- An interest in the travel industry
- Experience in meeting clients, presenting to small audiences, or representing companies at external events is desirable, though not essential
Unique Opportunities
This role offers the chance to occasionally attend consumer, trade, or group shows, take part in educational trips, and visit our fleet of ships. You may also have the opportunity to support and lead educational trips for our trade partners; an exceptional way to deepen your knowledge of our brand and product.
Working Pattern
This is a permanent, full-time position working 35 hours per week, Monday to Friday, based on a hybrid model (three days per week in our Ipswich Head Office and two days working from home).
Find Out More
Fred. Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme.Attached to this advert you will find a full job profile and details of our Company benefits on offer.
Our Values:
- We are caring - “We trust and care for each other, our guests and our environment”
- We are positive - “We live and share a positive attitude”
- We are real - “We are always ourselves and respect others”
- We are a team - “We are more than a team; we are a family”
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
