Customer Support Specialist
Wellbeing Medical Group
Location: London Bridge
Job Type: Full-Time Monday to Friday 9am to 6pm
About the Role
Wellbeing Medical Group is looking for a highly organised and computer-savvy Customer Support Specialist to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, has excellent communication skills, and can confidently manage multiple administrative tasks while delivering outstanding patient support.
Key Responsibilities
Answer incoming phone calls and respond to email enquiries professionally.
Manage the lead doctor diary and appointment scheduling.
Coordinate pathology centre bookings and follow-up appointments.
Accurately input and maintain patient records.
Process administrative tasks and patient documentation.
Support the day-to-day operation of the clinic.
Provide exceptional customer service to patients and visitors.
Skills & Experience Required
Excellent computer literacy and confidence using technology.
Strong knowledge of Microsoft Office, particularly Excel and spreadsheets.
Fast and accurate typing and data entry skills.
Excellent verbal and written communication skills.
Strong organisational and multitasking abilities.
Ability to work independently and as part of a team.
Previous customer service, administration, or healthcare experience is desirable.
What We're Looking For
Computer skills (MUST)
Excellent telephone and in person etiquette with a professional and courteous manner.
Professional, reliable, and friendly.
Highly organised with strong attention to detail.
Comfortable working in a busy environment.
Passionate about delivering excellent patient care and customer service.
Why Join Wellbeing Medical Group?
Supportive and friendly team environment.
Opportunity to grow within a developing healthcare organisation.
Ongoing training and career development opportunities.
Salary commensurate with experience
Pension scheme
If you are passionate about making a difference in people's health journeys and thrive in a supportive environment, we invite you to become part of our dedicated team. Your expertise could be the key to transforming the patient experience.
To apply, please submit your CV and a brief cover letter outlining your suitability for the role.
Pay: £25,000.00-£28,000.00 per year
Application question(s):
- What is your typing speed (words per minute)?
- Please describe your experience and level of confidence using computers, digital devices, software applications, and online systems.
Education:
- GCSE or equivalent (preferred)
Work Location: In person
