Job Introduction
Hospitality Assistant
Shell Centre, 4 York Road, London, SE1 7NA
Salary: £14.80 per hour
Hours: 40 hours per week
Working Pattern: Monday to Friday, with weekend cover when required by business needs. 8-hour shifts between 07:00 and 18:30, with occasional evening cover.
Benefits include: On-site gym and meals provided while on shift.
About the Role
We are looking for a friendly, professional and customer-focused Hospitality Assistant to join the Shell London Campus team.
You will support the delivery of a high-quality hospitality service to Shell employees, visitors and guests, ensuring food and beverage services, meeting rooms and functions are delivered to a consistently high standard.
The ideal candidate will have a passion for customer service, good attention to detail and the ability to work effectively as part of a busy team.
Key Responsibilities
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Deliver a friendly, professional and five-star hospitality service to Shell employees, visitors and guests, acting as an ambassador for Shell and Sodexo.
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Prepare, present and serve food and beverages, including supporting meetings, events, functions and special catering requirements.
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Set up, maintain, clear and clean food service areas, meeting rooms and allocated areas to the required standards.
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Replenish food, beverages and equipment, assist with stock control and minimise waste.
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Check daily booking and service requirements, ensuring all customer requests and meeting room needs are delivered accurately and on time.
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Use Shell systems, including Condeco, BlueRunner and AV, and provide basic support to users where required.
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Maintain accurate emails, diaries, reports, audits, due diligence and food safety records.
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Maintain high standards of food safety, hygiene, cleanliness, personal presentation and customer service.
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Report complaints, compliments, accidents, near misses, fire, theft, loss, damage and maintenance or safety issues through the appropriate channels.
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Take ownership of allocated areas, ensuring a consistent five-star customer experience and identifying opportunities to improve service.
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Communicate and work effectively with colleagues, supervisors, managers and chefs, supporting a positive team environment.
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Support different departments and shifts, including occasional special functions outside normal working hours when required.
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Attend required training and team meetings and maintain knowledge of Shell locations, facilities and operations.
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Comply with all company, client and statutory requirements, including health and safety, food safety, hygiene, fire safety, COSHH and safe working practices.
Essential Skills & Experience
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Excellent communication and customer service skills.
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Friendly, approachable and professional manner.
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Experience in food service, catering or hospitality.
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Previous food handling experience.
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Good understanding of health and safety practices.
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Ability to work effectively as part of a team.
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High standards of personal hygiene and presentation.
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Good organisational skills and the ability to work independently.
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Good IT skills and computer literacy.
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A positive, can-do attitude and passion for delivering excellent customer service.
Desirable
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Previous reception, front-of-house or corporate hospitality experience.
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Basic Food Hygiene Certificate.
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Experience working in a standards-driven or compliance-focused environment.
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Flexibility to cover different shifts and departments, including occasional short-notice requirements.
Why Sodexo?
Working with Sodexo is more than a job; it's a chance to be part of something greater.
Belong – Be part of a company and team that values you for who you are.
Act – Work with purpose and make an impact through your everyday actions.
Thrive – Develop and grow in your own way, with opportunities to build your career.
We also offer a range of benefits and rewards for colleagues and their families, including:
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Unlimited access to an online wellbeing support platform.
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Employee Assistance Programme, including legal and financial advice.
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24-hour virtual GP service.
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Sodexo Discounts Scheme with offers across popular retailers.
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Pension Plan.
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Learning and development opportunities.
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Bike to Work Scheme.
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Enhanced Sodexo UK & Ireland benefits and leave policies.
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On-site gym.
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Meals provided while on shift.
Ready to be part of something greater?
Belong in a team. Thrive in service.
Sodexo reserves the right to close this advert early if a high number of applications are received.
