Job Overview
We are seeking a dynamic and organized Service Coordinator to join our team! In this vital role, you will serve as the central point of contact for scheduling, coordinating, and managing service requests across our company. Your energetic approach will ensure seamless communication between clients, carriers, and internal teams, driving efficiency and customer satisfaction. This position offers an exciting opportunity to contribute to a fast-paced environment where your analysis skills and attention to detail will make a tangible impact on our operational success.
Responsibilities
- Monitor incoming contact and assigning them to the correct team.
- First point of contact for service work required.
- Manage and coordinate all aspects of service operations, including scheduling, dispatching and customer service using company procedure and software to log interactions with external contacts.
- Ensure timely and efficient delivery of services to customers. This includes monitoring emails and updating clients on service status.
- Maintain accurate records or service request, work orders and customer interactions.
- Raise jobs with relevant engineers (internal or sub-contractors).
- Process job sheets using company software.
- Invoice customers following completed jobs using company software.
- Provide quotes to customers for work required following engineer attendance.
- Enquire and order spare parts with technical assistance, if required.
- Process card payments and follow company procedure in regard to GDPR.
- Maintain and nurture client relationships and follow up regularly to ensure their satisfaction.
- Respond to complaints and attempt to resolve. Escalate if required, and report to management.
- Stay upto date with services, policies and regulations.
- Provide regular updates to the management team.
- Support management team to plan and implement changes to the business as and when this is required.
Requirements
- Exceptional communication skills with the ability to clearly convey information via phone, email, and in person.
- Proficiency in data entry, typing accuracy, and maintaining detailed records with high attention to detail.
- Ability to multitask efficiently in a fast-paced environment while demonstrating excellent phone etiquette.
- Office experience
- Microsoft skills proficiency.
Join us as a Service Coordinator where your enthusiasm for customer service combined with your analytical mindset will help us deliver outstanding service! We’re committed to fostering a vibrant workplace that values proactive problem-solving, clear communication, and continuous improvement—making every day an opportunity for growth and success.
Pay: From £13.00 per hour
Work Location: In person
