Due to growing sales via our ecommerce websites, Amazon and our high street retailers, we have an excellent opportunity with an immediate start to assist in the delivery of first-class service to our customers. We are seeking to recruit a Customer Support Administrator to play a vital role delivering great customer service and sales admin processing. A confident communicator, you’ll have a good eye for detail and be comfortable working with IT systems.
Above all, you’ll be self-motivated, flexible and share our commitment to providing excellent customer service. The role will be centred around the administration of our web sales function and our major retail customers.
ABOUT US
Baby Central is a growing Baby & Maternity distributor within the UK retail sector, supplying well-known baby and maternity brands through our own e-commerce platform and extensive network of bricks-and-mortar, and online retailers across the UK.
We specialise in products designed to support parents through pregnancy, newborn life, and beyond. From Dr. Brown’s baby bottles and Dreamgenii pregnancy pillows, to premium Bébécar prams and the innovative WonderFold Wagon range within the wheeled goods sector.
As a business, we are passionate about bringing innovative, trusted, and high-quality parenting products to families across the UK. With continued growth across both retail and digital channels, Baby Central offers an exciting and fast-paced environment where creativity, collaboration, and new ideas are encouraged.
WHAT YOU WILL DO
You’ll play a vital role delivering great customer service and sales admin processing. A confident communicator, you’ll have a good eye for detail and be comfortable working with IT systems.
This position consists of:
- Order Processing/ Administration via our web software (Shopify), Amazon, Retailers and Sage
- Liasing with our fulfilment warehouse to ensure a smooth order process and customer experience
- Arranging returns/credits and replacements
- Dealing with general customer queries via email and on the phone
- Technical product support (full product training will be provided)
- Stock and inventory management for online order fulfilment
- Liaising with internal departments and preparing documentation to support order picking
- Occasional support in the warehouse picking operation during holiday cover
- Supporting other members of the team to cover holidays/absences
- Support at Trade / consumer Shows as and when required
The right person will:
- Have excellent communication and customer service skills via email and on the phone
- A keen eye for detail
- Have good computer skills (knowledge of Microsoft office and Sage 200 is desirable)
- Be able to take ownership of their own workload in a busy office
- Have time management skills
- Be able to work on own initiative and as part of a team
- Be flexible and eager to learn
- Advantageous – Amazon Vendor / Seller experience
JOB TYPE
Full-time, Monday – Thursday 8:30am -4:45pm and Friday 8:30am – 3:30pm (1/2-hour lunch break)
Salary: Negotiable dependent on experience
Pay: From £25,000.00 per year
Benefits:
- Free parking
- On-site parking
- Sick pay
Experience:
- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)
Work Location: In person
