Job Summary
We are seeking a professional and friendly Hotel Receptionists to join our welcoming team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and enjoyable stay. This role requires excellent communication skills, organisational abilities, and a warm demeanour to create a positive guest experience from check-in to check-out. Previous hotel experience is advantageous but not essential, as full training will be provided. The position offers an opportunity to work in a dynamic hospitality environment where guest satisfaction is our top priority.
Responsibilities
- Greet guests warmly upon arrival and provide a courteous check-in experience
- Handle guest enquiries via phone, email, and in person with professionalism and courtesy
- Manage reservations, cancellations, and modifications efficiently using the booking system
- Provide information about hotel facilities, local attractions, and services to enhance guest experience
- Process payments accurately and issue receipts or invoices as required
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved promptly
- Maintain accurate records of guest details and preferences in accordance with data protection policies
- Address guest concerns or complaints promptly, escalating issues when necessary to ensure satisfaction
- Uphold high standards of phone etiquette and hospitality at all times
Requirements
- Proven experience in a hotel reception or customer service role is preferred
- Excellent communication skills, both verbal and written; fluency in additional languages is highly advantageous
- Strong organisational skills with the ability to multitask efficiently under pressure
- Proficiency in hotel management software and MS Office applications
- Bilingual or multilingual abilities are desirable to assist international guests effectively
- Demonstrated ability to deliver exceptional guest services with professionalism and warmth
- Knowledge of hospitality industry standards and best practices is beneficial
- A friendly demeanour with excellent interpersonal skills and a positive attitude
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
Work Location: In person
