The Sales Assistant is responsible for assisting in the day to day running of the SVP shop, maintaining standards and achieving sales through effective sales techniques and contributing to the sustainable profitability of the shop.
3. ENVIRONMENT OF THE JOB
The SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and 1000 staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing and hostels, community care, shops, administration and other specialist areas.
SVP retail is the third largest retailer in Ireland with 230 shops. When you work in an SVP shop your dedication, initiative and passion are helping to make an important contribution to the work SVP does and to change the lives of people in need across the country.
4. GUIDANCE AND AUTHORITY
The job holder will report directly to the Shop Manager.
5. PRINCIPAL RESPONSIBILITIES /ACCOUNTABILITIES
Work as a member of the shop team following guidance from the shop Manager which will include the following. This is not an exhaustive listing,
Assist with stock on ensuring adequate stock on display.
Assist with all displays, presentation and promotions.
Ensure all stock on display is of the highest quality and is clearly priced.
Set and maintain high standards of cleanliness and tidiness on the shop floor and in the sorting room.
Price stock for resale.
Strictly apply all work procedures and standards and ensure they are maintained.
Ensure customer service is of the highest standard.
Deal with customer complaints efficiently and according to the Customer Service
Policy.
Complete any paperwork as necessary.
Ensure all sales are registered and documented on the same day.
Cash up and carry out banking duties on occasions.
Carry out stocktaking where necessary and report results.
Comply fully with all decisions of the shop manager.
To undertake other duties appropriate to the post which may evolve as the role progresses.
6. OTHER INFORMATION
In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer.
The job holder may also be required from time to time to work or attend training/meetings at another location.
7. EDUCATION, KNOWLEDGE, EXPERIENCE AND SKILLS TO UNDERTAKE THE ROLE AT A FULLY ACCEPTABLE LEVEL
Essential Criteria
The job holder must have the following:
1. GCSE or equivalent in English and Maths.
2. Proven experience in stock control.
3. Proven experience in customer service delivery.
4. Proven experience in financial matters, including cash reconciliation.
5. Experience with social media and computer literate
6. Flexible ‘can do’ attitude, the ability to adapt to change and interact with people.
Desirable Criteria
1. Experience working in retail within the charity sector.
Skills to be tested at interview stage
1. Excellent organisation skills
2. Excellent communication and interpersonal skills
3. An ability to work well under pressure, resilient.
4. An ability to display empathy, patience and a well-developed sense of humour.
5. Ability to be flexible in approach and towards the role.
6. Ability to maintain confidentiality.
8. Equal Opportunities
The Society is an equal opportunities employer and welcomes application from all sections of the community. All appointments will be made on the basis of merit.
9. MAIN TERMS AND CONDITIONS
Contract Type: Permanent Part time after successful probation
Location: SVP, Castle St Omagh
Hours: 20 hours per week
Pension: 5 or 7% contribution by SVP and employee
Salary: £13.45 hourly rate
Job Type: Part-time
Pay: £13.45 per hour
Benefits:
Work Location: In person
