Salesforce Administrator
Responsibilities
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Administer, configure and maintain the Group's Salesforce Sales Cloud and Marketing Cloud platforms across multiple business entities.
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Design, build, test and maintain Salesforce automations using Flows, validation rules, approval processes and assignment rules.
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Investigate, troubleshoot and resolve Salesforce issues, identifying root causes and implementing long-term solutions.
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Manage users, roles, profiles, permission sets, sharing rules and security permissions in line with best practice.
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Develop and maintain reports, dashboards and analytics to support commercial and marketing teams.
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Manage system changes through structured change control, testing and release processes.
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Act as the primary point of contact for Salesforce support, resolving incidents and managing enhancement requests.
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Maintain and prioritise the Salesforce development backlog, working closely with business stakeholders.
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Produce user documentation, deliver training and support user adoption across the business.
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Work with internal teams to gather requirements and deliver scalable Salesforce solutions while maintaining platform integrity.
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Maintain accurate system documentation, configuration records and process maps.
Knowledge and Skills
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Proven experience as a Salesforce Administrator.
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Strong hands-on knowledge of Salesforce Sales Cloud, with experience of Marketing Cloud.
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Experience designing and maintaining Salesforce automation using Flows and declarative tools.
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Strong understanding of Salesforce security, user management and platform configuration.
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Excellent troubleshooting and problem-solving skills with the ability to identify root causes.
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Experience managing Salesforce change control, testing and release processes.
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Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
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Salesforce Certified Administrator (ADM 201) is desirable.
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Experience integrating Salesforce with ERP systems such as Sage 200, EFACS or similar is advantageous.
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Experience with Marketing Cloud, Pardot (Account Engagement), Tableau, CPQ or other Salesforce applications is beneficial.
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Experience working within a multi-site or multi-entity business environment would be advantageous.
If you feel you're the right fit for this position, please click ‘Apply’ to join our team!
Please note: We operate an exclusive recruitment partnership with Owen Daniels and therefore kindly request no agency contact.
For any recruitment-related enquiries, please contact Owen Daniels directly.
