Job Summary
We’re seeking a professional and organised Legal Receptionist & Administrator to join our team. This role is ideal for someone at the start of their legal career — such as a law student or recent graduate — or for an experienced administrator looking to apply their skills in a legal environment. You’ll be the first point of contact for clients and play a key role in supporting the day-to-day operations of the firm, ensuring an efficient, welcoming, and well-organised office.
Key Responsibilities:
- Greet and assist clients and visitors, providing professional front-of-house service.
- Manage phone calls, emails, appointments, and calendars for solicitors and legal staff.
- Prepare, proofread, and format correspondence and legal documents.
- Open, maintain, and organise client files (both electronic and paper-based).
- Assist with billing, record-keeping, and client onboarding procedures.
- Handle mail, deliveries, and general office correspondence.
- Support solicitors and the wider team with administrative and clerical tasks.
- Maintain confidentiality, professionalism, and a tidy, organised office environment.
Skills and Qualifications:
- Previous experience in a reception or administrative role (legal experience preferred but not essential).
- Previous experience in a law firm or a professional office environment.
- Excellent communication and organisational skills.
- Strong attention to detail, reliability, and discretion.
- Proficient in Microsoft Office (Word, Excel, Outlook); and case management software.
- Professional presentation and a positive, proactive attitude.
What We Offer:
- A friendly and supportive team environment.
- Exposure to a wide range of legal work and clients.
- Ongoing training and opportunities for career growth.
- The chance to build or enhance your career in the legal industry.
Pay: Up to £30,000.00 per year
Application question(s):
- You are the Receptionist/Office Manager at a busy law firm.
It's Monday morning and the reception area is full of clients waiting for appointments. The phones are busy and several solicitors are in meetings.
A client, Mr. David Wilson, enters the office visibly angry. He walks directly to the reception desk and raises his voice so everyone can hear:
"I want to see someone NOW. If I don't get answers on my file progression today, I'll be making a formal complaint and taking my business elsewhere!"
He slams his papers on the desk, causing other clients in reception to become uncomfortable.
What do you do in response to this scenario?
Work Location: In person
