Are you an organised, customer-focused administrator looking for an opportunity to make a real difference within the NHS? We are seeking a highly motivated Temporary Staffing Administrator to join the Bristol NHS Group Temporary Staffing Service. In this varied and rewarding role, you will provide administrative and operational support across our temporary staffing functions, helping to ensure safe, effective and efficient staffing solutions are delivered across the organisation.
Working within a fast-paced environment, you will support the deployment of bank and agency workers, assist with governance and compliance activities, and provide excellent customer service to a wide range of stakeholders. You will be a key point of contact for temporary staffing enquiries, managing high volumes of calls, emails and system updates while maintaining accurate records and ensuring compliance with Trust policies and procedures.
The successful candidate will have excellent communication and organisational skills, experience working in a busy administrative environment, and the ability to manage confidential information with discretion. Previous experience in temporary staffing administration or customer service environments would be advantageous. This is an exciting opportunity to develop your NHS career within a supportive team committed to continuous improvement, collaboration and delivering outstanding service.
As a Temporary Staffing Administrator, you will play a vital role in supporting the day-to-day operation of the Temporary Staffing Service across Bristol NHS Foundation Trust . You will act as a first point of contact for enquiries, providing a professional, efficient and customer-focused service to bank workers, agency suppliers, managers and other stakeholders. Your responsibilities will include handling telephone and email enquiries, maintaining accurate records, updating staffing systems and supporting staffing allocation processes.
You will assist with the coordination and deployment of temporary staff, ensuring staffing requests are processed efficiently and in line with organisational policies and national guidance. This includes liaising with wards and departments, matching available workers to shifts, supporting the booking and movement of staff, and maintaining effective communication with all parties involved.
You will work collaboratively with colleagues across the Temporary Staffing Team, contribute ideas for service improvement and ensure all activities are undertaken in accordance with information governance requirements and Trust policies. This is a varied role requiring strong organisational skills, adaptability and a commitment to delivering a high-quality service.
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
The Temporary Staffing Administrator will provide comprehensive administrative support to the Temporary Staffing Service, ensuring the efficient operation of staffing processes across multiple trusts within Bristol NHS Foundation Trust. The post holder will support a range of service functions including staffing coordination, customer service, workforce administration, governance and compliance activities. Responsibilities may vary according to service demand, and the successful candidate will be expected to work flexibly across the team following appropriate training and support.
The post holder will respond to a high volume of telephone and email enquiries, providing advice and guidance to temporary workers, managers, departments and agency suppliers. They will maintain accurate electronic records, update temporary staffing systems, process staffing requests, support shift allocation activities and ensure all information is recorded in a timely and accurate manner. The role requires effective communication skills and the ability to build positive working relationships with internal and external stakeholders.
For a detailed job description and main responsibilities please see the job description and person specification document attached to this advert.
