We are recruiting for Cirencester Friendly Society
Are you a practical problem-solver with a genuine interest in technology and how business systems work? Cirencester Friendly is looking for a System Support Analyst Apprentice to join its IT team. You will support the systems used across the Society while developing the technical knowledge, analytical skills and confidence needed for a career in application and systems support.
You will work alongside experienced colleagues and gradually take more ownership as your skills develop. Alongside the role, you will complete the Applications Support Lead Level 4 apprenticeship.
Your responsibilities will include:
- Reporting to the Senior IT Product Manager, you will support the day-to-day operation of Cirencester Friendly's core business systems. With training and support, you will:
- Respond to system incidents and service requests, recording and prioritising them and helping to manage each issue through to resolution or appropriate escalation.
- Monitor system performance, application health, data processing and integrations, helping to identify issues early and reduce disruption to the business.
- Investigate recurring issues and business process problems, building your ability to identify root causes and recommend permanent fixes or service improvements.
- Develop detailed knowledge of assigned systems, including their functionality, configuration, data flows, dependencies and operational processes.
- Support system changes, upgrades and releases by helping to assess impact, coordinate testing, complete user acceptance testing and validate changes in the live environment.
- Maintain clear system documentation, support procedures, knowledge articles and user guidance.
- Work with colleagues across the Society and liaise with external technology suppliers to investigate issues and coordinate actions.
- Help colleagues use systems effectively by answering questions and contributing to guidance or training where needed.
- Look for opportunities to improve systems, support processes and the experience of the people who use them.
- Work in line with the Society's data protection, cyber security, risk and compliance requirements.
You will complete the Applications support lead (level 4) Apprenticeship Standard.
At Cirencester Friendly Society, we don't just offer a job, we offer a career path. We understand the potential in every individual, and we are committed to nurturing that potential. For the right candidate, upon successful completion of your apprenticeship, there will be an opportunity for a full-time position within our company.
As your skills and experience grow, so do your career opportunities.
We're looking forward to supporting someone at the start of their career.
Job Types: Full-time, Fixed term contract, Apprenticeship
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
Application question(s):
- How do you plan to travel to and from work each day?
- How long will your commute time be?
- Why do you feel that you are a good candidate for this role?
- What are your hobbies and interests?
Education:
- GCSE or equivalent (required)
Work Location: In person
