Job Summary
We're looking for a highly organised, customer-focused Sales Administrator to join our friendly and supportive commercial team.
If you enjoy delivering excellent customer service, have strong administrative skills, and thrive in a busy environment, we'd love to hear from you.
As one of the first points of contact for our customers, you'll play a key role in ensuring orders are processed accurately, enquiries are handled professionally, and every customer receives an outstanding experience from start to finish.
This is an excellent opportunity for someone who enjoys working collaboratively across multiple departments and takes pride in delivering exceptional service.
Responsibilities
- Process customer orders accurately and efficiently using internal systems.
- Provide excellent customer service via telephone and email.
- Handle customer enquiries, order amendments, and complaints, ensuring prompt resolution.
- Identify opportunities to upsell products and services where appropriate.
- Liaise with Sales, Production, Quality, and Warehouse teams to ensure customer requirements are met.
- Maintain accurate customer records and documentation.
- Support general office administration, including filing, scanning, and document management.
- Ensure compliance with company procedures, MHRA guidelines, and Good Manufacturing Practice (GMP) standards.
- Help maintain a professional, organised, and positive working environment.
Skills
- Previous experience in a Sales Administrator, Customer Service, or Administrative role.
- Excellent written and verbal communication skills.
- A professional and friendly telephone manner.
- Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
- Excellent attention to detail and a high level of accuracy.
- Good working knowledge of Microsoft Word and Excel.
- The ability to work independently as well as part of a team.
- A proactive attitude, positive outlook, and strong work ethic.
Experience within a manufacturing or regulated environment would be advantageous but is not essential, as full training will be provided. The ideal candidate will demonstrate organisational excellence, strong communication abilities, and a keen eye for detail.
Pay: £26,195.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Sick pay
Experience:
- Customer Service or Administration: 1 year (required)
Work Location: In person
