Flagship In-Store Visual Merchandising Supervisor
Industry: Designer toys and collectible pieces
Location: London (POP MART UK Flagship Store)
Job type: Full time, Permanent
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
- POP MART offers our employees:
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
- Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch
The Role and Candidate
We are searching for a Flagship In-Store Visual Merchandising Supervisor to own the day-to-day visual expression of our new London flagship, working closely with the Store Manager, Regional Visual Merchandiser and the Head of Visual Merchandising to keep visual standards running smoothly from opening to close.
This role combines hands-on VM execution with in-store team leadership and commercial awareness. You'll be the key VM point of contact within the store, translating regional and global VM direction into a consistently impeccable, brand-true environment, while also training and guiding the wider store team to share responsibility for visual standards.
This is an exciting opportunity to join POP MART ahead of the opening of a brand-new flagship store in London. The role requires strong organisational skills, excellent communication abilities, and a genuine passion for visual merchandising. Your enthusiasm for designer collectible pieces will make you a competitive candidate.
Responsibilities
- Conduct pre-opening window and store checks — product positioning, props, styling, lighting, and overall cleanliness — ensuring standards are impeccable before doors open.
- Check VM standards, and placement across all product categories, updating displays where items have sold out or need refreshing.
- Plan larger VM moves (department updates, rotations, new launches, window and display changes) for pre-opening hours; carry out smaller updates during trading hours.
- Empower the wider store team to share responsibility for maintaining VM standards throughout the day.
- Oversee product displays and stock presentation, ensuring all categories are consistently well represented and last pieces are replaced promptly.
- Ensure the closing team completes a VM checklist so displays are reset and ready for the following day.
- Manage VM prop inventory — stocktaking, proper storage, organisation, and availability for use.
- Establish structured communication with the Regional Visual Merchandiser, flagging product newness, shortages, and improvement suggestions based on trading patterns.
- Conduct regular floor walks with the Store Manager, Area Manager and Head of Retail to review standards and discuss longer-term visual strategy.
- Lead VM training for new store team members and provide ongoing guidance on VM guidelines.
- Lead preparation for seasonal launches — product visibility, delivery readiness, and installation timing — in partnership with the Regional Visual Merchandiser and Head of Visual Merchandising.
- Install new window displays and product launches, then update in-store displays post-launch to reflect the new merchandising.
- Localise global and regional VM direction for the flagship store and UK audience and analyse customer engagement and sales data to refine display effectiveness.
- Support new store openings and marketing events elsewhere in the UK network as needed.
- Be available to work flexible hours, including early mornings, evenings, weekends and occasional overnight shifts around launches or major visual changes.
Required Qualifications
- Tertiary qualification in Visual Merchandising, Retail Design, Event Setup, or a related field.
- 3+ years of proven experience in visual merchandising within a fast-paced, high-footfall retail environment — flagship or premium lifestyle brand experience is a strong advantage.
- A strong portfolio demonstrating creative, brand-aligned display concepts and spatial planning.
- Exceptional attention to detail, with a hands-on approach to daily store presentation.
- Confident communicator, able to lead and train store teams and collaborate across multicultural, cross-functional teams.
- Comfortable making fast, confident VM decisions in response to a changing shop floor.
- Willingness and flexibility to work early, late, or overnight shifts around launches, and to travel to other UK locations as required.
Desirable but Not Essential
- Experience in window and set merchandising within a global brand
- Experience with designer toys, collectibles, or fashion accessories
- Strong understanding of local market trends and customer preferences in the designer toy or collectibles sector
- Familiarity with Asian pop culture and current designer toy trends, including the role of social media in customer engagement and brand perception
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Company pension
- Gym membership
- Health & wellbeing programme
Work Location: In person
