Dispenser Vacancy (NVQ Level 2 or equivalent)
Puddletown Surgery is looking for a qualified dispenser to join our busy, friendly, and supportive dispensary team.
We are a small rural practice serving around 4,270 patients and pride ourselves on providing excellent patient care in a forward-thinking environment.
We are seeking a dedicated and compassionate Dispenser who is:
· Organised and reliable
· Committed to the job
· Flexible to be able to provide cover for staff holidays and sickness
· Discrete, maintaining patient confidentiality
· Having genuine empathy for people and a willingness to understand their problems
· Kind and considerate
· Careful in attention to detail
· Able to work under pressure
· Enthusiastic to learn and develop new skills
Hours: Part-time hours available
Please contact Deena, our Dispensary Manager, on 01305 848333 to arrange a visit or to discuss the role.
Application form available on our website www.puddletownsurgery or contact [email protected]
Closing date: Monday 3rd August 2026
Interview date Wednesday 19th August 2026
Hours: the arrangement of these to be agreed but will include some Saturday mornings.
The rate of pay is: £14.03
Probationary Period: This employment is subject to an initial three month probationary period.
Working in a busy practice puts you in a special position of trust and responsibility. Your attitude to patients and the impression you make are of prime importance to the tone of the Practice as a whole. We wish to always provide a courteous and caring service to our patients.
Job Summary:
The Dispenser is responsible for the safe, accurate, and efficient preparation, dispensing, and supply of prescribed medicines to patients in line with practice policies, legal requirements, and professional standards. The role also involves providing advice on medication use, maintaining stock control, and supporting the smooth running of the dispensary. The job holder is required to have a thorough knowledge of all practice procedures and to work in accordance with written protocols, always adhering to patient confidentiality.
Key Responsibilities:
- Prescription Processing:
- Receive, check, and dispense prescriptions accurately.
- Ensure compliance with current legislation and practice protocols.
- Label medicines clearly with correct instructions.
- Patient Interaction and communication:
- Always maintain patient confidentiality.
- Provide a friendly, professional service to patients.
- Offer guidance on correct medicine usage and potential side effects (within competence).
- Handle queries and liaise with GPs, nurses, and any other health professional as needed.
- Process repeats prescriptions and liase with the clinical team to resolve any prescribing issues
- Stock Management and record keeping:
- Order, check, and store medicines appropriately.
- Monitor expiry dates and rotate stock.
- Maintain accurate records of controlled drugs in accordance with regulations.
- Deal with out-of-stock medication and communicate with GPs regarding this.
- Record and report any untoward incidents as per the surgery protocols.
- Keep dispensary records up to date for audits and inspections.
Skills & Attributes:
- NVQ Level 2 or 3 in Pharmacy Services (or equivalent) preferred.
- Strong attention to detail and accuracy.
- Excellent communication and customer service skills.
- Ability to work under pressure and as part of a team.
- Good IT skills for prescription and stock systems.
- Engage with personal development and the CPM process.
- Attend practice meetings and training sessions and complete all mandatory training.
Working Relationships:
- Reports to: Practice Manager / Dispensary Manager
- Works closely with all the Surgery Team and external suppliers.
Job Type: Part-time
Pay: £14.03 per hour
Benefits:
- Company pension
- Free flu jabs
- On-site parking
- Sick pay
Work Location: In person
