We're looking for an experienced Hospitality Supervisor to join the opening team at Yarrow, our brand new restaurant in the heart of Tunbridge Wells.
Yarrow is a fresh dining destination, open to both the public and our retirement village residents, serving exceptional food and warm, professional hospitality. This is a fantastic opportunity to help shape the guest experience from day one, leading by example and supporting the team to deliver outstanding service every shift.
Unlike many hospitality venues, Yarrow offers a better work-life balance, with more sociable opening hours while still providing a fast-paced, high-quality restaurant environment.
What you'll be doing
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Leading shifts and supporting the day-to-day running of the restaurant.
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Delivering exceptional customer service and ensuring every guest receives a warm welcome.
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Coaching and motivating the front of house team to maintain consistently high standards.
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Supporting with team training, development and performance.
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Assisting with rotas, stock control and ensuring smooth daily operations.
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Handling customer feedback professionally and resolving any issues with confidence.
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Ensuring compliance with food safety, licensing and health & safety procedures.
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Working closely with the management and kitchen teams to deliver an outstanding dining experience.
What we're looking for
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Previous experience in a hospitality supervisory or team leader role.
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A passion for exceptional customer service and creating memorable guest experiences.
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A confident leader who enjoys motivating and developing others.
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Strong organisational skills and the ability to remain calm in a busy environment.
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A hands-on approach with excellent communication skills.
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Flexibility to work a rota that includes some evenings and weekends.
What we offer
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Competitive salary.
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Tronc payments on top of your salary.
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A great work-life balance with more sociable opening hours than many hospitality venues.
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Medicash healthcare plan.
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Pension scheme.
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25 days annual leave plus bank holidays.
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Birthday leave.
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Reward and recognition schemes.
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Paid volunteering days.
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Ongoing training and development opportunities.
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The opportunity to help launch and grow an exciting new restaurant from the very beginning.
