Proven experience in a service coordination, operations or scheduling role. Excellent planning and organisation skills with strong attention to detail.
Job Overview
The Service Coordinator plays a vital role in planning, coordinating, and supporting engineering operations to deliver high-quality service to customers. This role ensures accuracy in job scheduling, effective use of resources, customer communication, and profitability of service delivery. It requires a high level of attention to detail, organisational capability, and a proactive approach to managing engineer utilization and customer expectations.
Duties
- Plan and schedule engineers to maximize utilisation and match skill sets using the skills matrix.
- Ensure correct hours are allocated to each job and confirm alignment with engineer availability.
- Gain appropriate authorisation from customers before job commencement.
- Keep customers updated throughout the job process and manage expectations clearly and professionally.
- Send accurate parts information to suppliers or engineers, including video links where applicable, to ensure correct parts are identified and ordered.
- Use customer-specific job platforms to update progress, submit estimates, final costs, and final invoices.
- Ensure data input is accurate, up-to-date, and compliant with agreed formats and timelines.
- Maintain robust internal job records aligned to the customer platforms.
- Cost jobs to maximise profitability while ensuring value for the customer.
- Ensure all job-related costs are captured and authorised appropriately.
- Support the invoicing process by ensuring all required details are submitted promptly.
- Work closely with mobile engineers, the customer care team, and the parts department to ensure smooth and efficient service delivery.
- Relay information from job notes accurately to relevant stakeholders for timely decision making.
- Act as a point of coordination between field teams and the Aftercare Response office.
Person Specification
- Confidence working across multiple digital platforms and databases.
- Excellent planning and organisation skills with strong attention to detail. Confidence working across multiple digital platforms and databases.
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Experience:
- customer service : 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
